Magazine : Sarah Dsouza
Current
Team Leader
Education
MBA/PGDM Finance
Industry
Insurance
About Sarah Dsouza
MBA with 5.5 years of exp. in Banking and Insurance sector.
My objective is to gain knowledge and use it to climb the corporate ladder at a fast pace.
My objective is to gain knowledge and use it to climb the corporate ladder at a fast pace.
Sarah Dsouza ’s experience
Team Leader-Financial Operations
at
ICICI Prudential Life Insurance Company
, Mumbai, INDIA
April 2006 – Currently Working
Industry: Insurance
Functional area: Banking / Insurance
• Responsible for managing the training and quality of a team
of 20 members. Ensuring the team members are updated with latest
developments within the process. • Managing all functional
processes related to policy payments. This entails processing of
Payouts (Pre – Issuance, Post Issuance & Policy Benefits)
within the stipulated TAT. YTD sigma has been 5.1 with quality
scores at 98%. • Processing large volumes of policy payments
with average processing time of less than half the committed TAT.
of 20 members. Ensuring the team members are updated with latest
developments within the process. • Managing all functional
processes related to policy payments. This entails processing of
Payouts (Pre – Issuance, Post Issuance & Policy Benefits)
within the stipulated TAT. YTD sigma has been 5.1 with quality
scores at 98%. • Processing large volumes of policy payments
with average processing time of less than half the committed TAT.
Junior Processing Officer at Citi Bank , Mumbai, INDIA
January 2005 – March 2006
Designation: Junior Processing Officer – Custody, Forex/CSU
Handling Chartered Accountants desk, this includes
• Reporting to the Chartered Accountants the inward/outward
remittances, Securities transaction tax (STT) amount and
Brokerage amount. And follow-ups for tax certificates, solving
their queries. • Involved in various activities related to
opening accounts for Foreign and Domestic clients on
systems like Flexcube, Secore, SAM and NSDL. • Maintenances of
accounts o
Handling Chartered Accountants desk, this includes
• Reporting to the Chartered Accountants the inward/outward
remittances, Securities transaction tax (STT) amount and
Brokerage amount. And follow-ups for tax certificates, solving
their queries. • Involved in various activities related to
opening accounts for Foreign and Domestic clients on
systems like Flexcube, Secore, SAM and NSDL. • Maintenances of
accounts o
HR Exec. at CGI Mantra , Mumbai, INDIA
April 2004 – January 2005
• Assisted managers with hiring procedures, Identifying
candidates, Screening, Conducting Written Tests, scheduling
interviews, and issuing offer and appointment
Letters. • Reference checks and cross verification of
candidates with previous organizations. • Completing of all
joining formalities and maintaining the personal files of new
joining. • Managing the referral data in case of internal
references to ensure timely pay out of referral
bonus. • Computed yearly, quarterly, and monthly benefit
candidates, Screening, Conducting Written Tests, scheduling
interviews, and issuing offer and appointment
Letters. • Reference checks and cross verification of
candidates with previous organizations. • Completing of all
joining formalities and maintaining the personal files of new
joining. • Managing the referral data in case of internal
references to ensure timely pay out of referral
bonus. • Computed yearly, quarterly, and monthly benefit
Admin/ Facilities Exec. at Fulford India Ltd , Mumbai, INDIA
June 2000 – January 2001
• Worked in HR Department for 4 months – Maintained all
business forms (customer information cards, employee time sheets,
schedules, employee leave sheets, appointment calendars and
others.) • Maintain client and employee database for mailing
and communication purposes. • Prepare correspondence; maintain
phone and correspondence logs. • Worked in Finance Department
for 2 months – General office duties, including answering
phones, filing, preparing correspondence • Compiling daily
sales reports
business forms (customer information cards, employee time sheets,
schedules, employee leave sheets, appointment calendars and
others.) • Maintain client and employee database for mailing
and communication purposes. • Prepare correspondence; maintain
phone and correspondence logs. • Worked in Finance Department
for 2 months – General office duties, including answering
phones, filing, preparing correspondence • Compiling daily
sales reports
Sarah Dsouza ’s education
MBA/PGDM [Finance],
Institue of Business Management Studies [August,2008]
, Mumbai, INDIA
MBA/PGDM [HR],
NMIMS [June,2005] , Mumbai, INDIA
B.Com [Commerce],
S.N.D.T Women’s University (Santacruz) [April,2004] , Mumbai, INDIA
GNIIT [INDIA],
NIIT [May,2004] , Mumbai, Software Architecture
Diploma in Administration Manage,
S.N.D.T Women’s University (Santacruz) [April,1999] , Kolkata, INDIA
Sarah Dsouza ’s additional information
Interests:
Learning new processes in my job function.
Awards and achievements:
Cost saving initiatives taken by revamping processes using LEAN methods.
Also have achieved 6 sigma in policy request & complaint handling for central function.
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