Magazine : Devendra Lulla
Current
Service
Education
MBA Marketing
Devendra Lulla ’s experience
Asst. Manager
at
Asst. Manager – Fraud Prevention & Research Operation
, Kolkata
Working/Currently
Job Profile:
Lead a team who review payments and
transactions (both domestic & international) done by customers
manually and over internet to identify suspicious
activities. Up-train train to identify KYC (‘Know Your
Customer’) triggers from various application during the time of
account opening. Assist team to conduct further
investigations on customer applications and determine any
probable ‘Money Laundering’ activities. Mentor team to
adhere to bank’s adherence towards money laundering deterrence
program, Security & Fraud awareness, information security risk
and hence allow the bank to operate in a controlled
environment. Establish procedures to be built into bank’s
computer applications which assist in streamlining processing and
resolution of all Loss and Non-Loss cases and investigate and
prevent future instances of fraud. Review account for any
fraudulent activities during the ‘Clearing Cycle’ phase in
both the remittance and beneficiary sides. Liaise with
off-shore business partners to formulate SOP (Standard Operating
Procedures) on monitoring key bank guidelines towards internal
control checklists. Highlight control and system weaknesses
through regular process audits and control checks for the team
and review for robust ‘maker-checker’ procedures. Assist
team in the conduct of crisis management through structured
volume forecasting and capacity planning. Prepare Fraud
Management Information (MI) dashboard like fraud triggers, error
analysis, internal & external remittances, Performance Management
Index (PMI) etc. Currently deputizing as Ops Manager for
Four processes with a total FTE ( Full Time employee) count of
135. The role includes preparing various MIS such Resource
Allocation, Queue Allocation, Leave Authorization, Work Force
Management, PLA& SLA Reporting, Coordination with various
departments such Quality, Projects and Planning, Support
functions etc as per functional requirement. Monitor the
Team’s performance to maintain PLA & SLA on a daily
basis. Monitor the various Queues to ensure the optimum
utilization of resource. Prepare End of the Day Report based
on various queue requirement and intimate Business Partners &
HOD. Review various ITUR, PLA & SLA standards, Global
Resourcing Daily & Monthly MI and negotiate the targets with the
Business Partners based on the historic data. Achievements
& Certifications: Winner of ‘Team of
Quarter’ Successful completion of Yellow Belt Six sigma
project which has helped the department to streamline the various
transportation issues. Mentored team for career progression
and future road map with a proven record of 20% growth in the
Team. Completed successfully bank’s certified training on
‘Money Laundering Deterrence Program’, UK Data Protection Act
1998, Operational Risk Assessment, Treating Customer Fairly,
Complaint Handling, Security & Fraud Awareness and UK Banking
Code. Coordinate various company wide community
activities. Have been associated with two Green Belt Six
Sigma Certification and three Yellow Belt Six Sigma
Certifications. Green Belt Projects: 1. Time Utilizations 2.
Roster Management Yellow Belt Projects: 1. PMI (Performance
Measurement Index) 2. Procedure Manuals 3.Reduection of NO SHOWS
transactions (both domestic & international) done by customers
manually and over internet to identify suspicious
activities. Up-train train to identify KYC (‘Know Your
Customer’) triggers from various application during the time of
account opening. Assist team to conduct further
investigations on customer applications and determine any
probable ‘Money Laundering’ activities. Mentor team to
adhere to bank’s adherence towards money laundering deterrence
program, Security & Fraud awareness, information security risk
and hence allow the bank to operate in a controlled
environment. Establish procedures to be built into bank’s
computer applications which assist in streamlining processing and
resolution of all Loss and Non-Loss cases and investigate and
prevent future instances of fraud. Review account for any
fraudulent activities during the ‘Clearing Cycle’ phase in
both the remittance and beneficiary sides. Liaise with
off-shore business partners to formulate SOP (Standard Operating
Procedures) on monitoring key bank guidelines towards internal
control checklists. Highlight control and system weaknesses
through regular process audits and control checks for the team
and review for robust ‘maker-checker’ procedures. Assist
team in the conduct of crisis management through structured
volume forecasting and capacity planning. Prepare Fraud
Management Information (MI) dashboard like fraud triggers, error
analysis, internal & external remittances, Performance Management
Index (PMI) etc. Currently deputizing as Ops Manager for
Four processes with a total FTE ( Full Time employee) count of
135. The role includes preparing various MIS such Resource
Allocation, Queue Allocation, Leave Authorization, Work Force
Management, PLA& SLA Reporting, Coordination with various
departments such Quality, Projects and Planning, Support
functions etc as per functional requirement. Monitor the
Team’s performance to maintain PLA & SLA on a daily
basis. Monitor the various Queues to ensure the optimum
utilization of resource. Prepare End of the Day Report based
on various queue requirement and intimate Business Partners &
HOD. Review various ITUR, PLA & SLA standards, Global
Resourcing Daily & Monthly MI and negotiate the targets with the
Business Partners based on the historic data. Achievements
& Certifications: Winner of ‘Team of
Quarter’ Successful completion of Yellow Belt Six sigma
project which has helped the department to streamline the various
transportation issues. Mentored team for career progression
and future road map with a proven record of 20% growth in the
Team. Completed successfully bank’s certified training on
‘Money Laundering Deterrence Program’, UK Data Protection Act
1998, Operational Risk Assessment, Treating Customer Fairly,
Complaint Handling, Security & Fraud Awareness and UK Banking
Code. Coordinate various company wide community
activities. Have been associated with two Green Belt Six
Sigma Certification and three Yellow Belt Six Sigma
Certifications. Green Belt Projects: 1. Time Utilizations 2.
Roster Management Yellow Belt Projects: 1. PMI (Performance
Measurement Index) 2. Procedure Manuals 3.Reduection of NO SHOWS
Devendra Lulla ’s education
MBA [Marketing],
MBA [Currently,Studying]
, Kolkata
Devendra Lulla ’s additional information
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