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Basith M Mohammed

Current

Technical Support Executive

Education

B.Sc Electronics

Industry

BPO/ITES/CRM/Transcription

About Basith M Mohammed

I am a 22 year old Graduate looking for job on Bangalore. Bachelor in Electronics. I have an experience of 8 months in tech Support (BPO), and 6 months in non BPO

Basith M Mohammed ’s experience

Tech Support Executive at Sutherland Global Services Inc , Cochin, INDIA

October 2008 – June 2009

Industry: BPO/ITES/CRM/Transcription

Functional area: IT- Hardware / Telecom / Technical Staff / Support

• Technical support for customers to use laptops and desktops
effectively. • Email and chat support for troubleshooting
customer issues. • Supporting Internet connection related
issues of Acer products and resolving customer issues to help
them use their computers efficiently. • Maintaining work
ethics with daily activity recording through ‘Rightnow’ task
tool.

Hardware Specialist at Unique Infotech , Cochin, INDIA

April 2008 – October 2008

• Assembling Computer Hardware for major brands of desktop
computers. • Trouble shooting customer issues on the spot and
remotely.

Basith M Mohammed ’s education

B.Sc [Electronics],

School of Technology And Applied Science [June,2008] , Cochin, INDIA

XII [Bio-Maths],

KMEA, Al-Manar, Higher Secondary School, Kerala [June,2005] , Cochin, INDIA

Basith M Mohammed ’s additional information

Interests:

Reading, Chatting, Listening to Music etc

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