Operations Mgr
at
Iffco Tokio Gen Ins Co.Ltd
, Jammu, INDIA
April 2009 – Currently Working
Industry: Insurance
Functional area: ITES / BPO / KPO / Customer Service / Operations
1. Worked as a System Administrator with IFFCO TOKIO General
Insurance Pvt. Ltd.,Job Responsibilities:
• Manage Users
Accounts.
• Maintain The MIS files
• Document the
Daily Reports and Queries.
• Handle The CRM Sheet.
Associate/ Sr. Associate -(Technical) at DEll International , Chandigarh, INDIA
May 2008 – September 2008
2. Worked as Technical Support Associate with Dell International
Services Pvt. Ltd,
Job Responsibilities:
• Handling
Inbound escalated Technical Issues from the junior members of the
team.
• Managing the floor activities, team meetings, team
hurdles and reports
• Work as a Spoc for enhancing the
productivity and resolve rate.
As A Sysytem Executive at Reliance Communications
, Delhi, INDIA
June 2007 – March 2008
3. Worked as Systems Executive BBC and VC handling with Reliance
Communications, Delhi
Job Responsibilities:
• Handle the
Videos conference related operations.
• Documenting the daily
reports and queries.
• Enquiry handling and follow-up
operations.
• Productivity and other operations at the site.