Office executive in backened Process
at
Globe Publication Pvt. Ltd.
, Naraina
Working/Currently
• Monitor processes on a regular basis and take corrective
action when required.
• Ensure that all customer complaints
are handled efficiently.
• Escalate issues on a timely and
proactive basis with customers and follow-up for timely
resolution.
• Complete billings for the month - billable head
count vs. Actual.
• Provide logistics support & cross
functional co-ordination.
• Monitoring overall functioning of
processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level.
•
Involved in dissemination of information to Team Members, Team
Huddles & drive the mentoring initiatives to increase knowledge
and subsequent productivity.
.