Magazine : Rajesh C P
Current
Quality Analyst
Education
BE Computer Science
Industry
BPO/ITES/CRM/Transcription
About Rajesh C P
Education:
B.E in Computer Science Engineering (First Class Division) from P.M.R
Institute of Technology, Chennai (2001 – 2005). Affiliated to Anna University.
Aggregate as 68%
HSC passed with first class, 83% from Chellammal Vidyalaya Matriculation Hr.
Sec. School at Nanganallur, Chennai in 2001
SSLC passed with first class, 69% from Chellammal Vidyalaya (CBSE syllabus) at
Nanganallur, Chennai in 1999.
B.E in Computer Science Engineering (First Class Division) from P.M.R
Institute of Technology, Chennai (2001 – 2005). Affiliated to Anna University.
Aggregate as 68%
HSC passed with first class, 83% from Chellammal Vidyalaya Matriculation Hr.
Sec. School at Nanganallur, Chennai in 2001
SSLC passed with first class, 69% from Chellammal Vidyalaya (CBSE syllabus) at
Nanganallur, Chennai in 1999.
Rajesh C P ’s experience
QA/ QC Exec.
at
Allsec Technologies Ltd
, Chennai, INDIA
March 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Role profile:
1) Analyzing escalations calls handled by
the manager as well as the supervisor and the Dell
representative’s performances on calls. 2) Conference call
meeting with clients on monthly basis to discuss the key factors
of improvement for Dell support agents. 3) Training batches on
technical, project and communication skills. 4) Random
monitoring of quality team agents and generating the weekly team
reports for the Dell agents feedback
the manager as well as the supervisor and the Dell
representative’s performances on calls. 2) Conference call
meeting with clients on monthly basis to discuss the key factors
of improvement for Dell support agents. 3) Training batches on
technical, project and communication skills. 4) Random
monitoring of quality team agents and generating the weekly team
reports for the Dell agents feedback
Rajesh C P ’s education
BE [Computer Science],
PMRIT [2005/April]
, Chennai
Rajesh C P ’s additional information
Interests:
Listening to music, watching cricket, Web surfing
Awards and achievements:
None
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