Magazine : Chaitanya Gaajula
Current
IT Security Anlayst at HSBC,H...
Chaitanya Gaajula ’s experience
IT Security Analyst
at
HSBC Electronic Data Processing Ltd
, Hyderabad
Currently Working
1. Manage risks and assists business in maintaining compliance
with security standards and proper management of areas of
non-compliance. 2. Prevent, detect, contain and recover from
internally and externally originated information security
breaches. 3. Managing of access rights for high volume of users
and for complex, disparate IT Systems. 4. Direct interaction
with internal clients. 5. Mentorship of other team members in
the execution of their tasks using the required tools.
6. Manages multiple tasks/projects in a disciplined and
organized fashion while maintaining attention to detail.
with security standards and proper management of areas of
non-compliance. 2. Prevent, detect, contain and recover from
internally and externally originated information security
breaches. 3. Managing of access rights for high volume of users
and for complex, disparate IT Systems. 4. Direct interaction
with internal clients. 5. Mentorship of other team members in
the execution of their tasks using the required tools.
6. Manages multiple tasks/projects in a disciplined and
organized fashion while maintaining attention to detail.
Team Leader at Brigade Corporation Ltd , Hyderabad, India
April 2006
1. Lead a group of 30 agents as Team Leader.
2. Supervise
customer service representatives & train agents to improve
performance. 3. Handling escalated calls of the agents.
4. Assure quality control over the floor. Coordinate and
supervise inter-departmental operations. 5. Maintain
communication channel between client & the customers.
6. Motivate staff towards quality performance. 7. Manage,
motivate and counsel highly skilled employees for International
call Centre. 8. Seek and address customer feedback and
implemented plans. 9. Plan and organize team building events.
customer service representatives & train agents to improve
performance. 3. Handling escalated calls of the agents.
4. Assure quality control over the floor. Coordinate and
supervise inter-departmental operations. 5. Maintain
communication channel between client & the customers.
6. Motivate staff towards quality performance. 7. Manage,
motivate and counsel highly skilled employees for International
call Centre. 8. Seek and address customer feedback and
implemented plans. 9. Plan and organize team building events.
Senior Technical Support Representative at Nipuna Services Ltd.. , Hyderabad, India
February 2005
1. Senior Technical Support Representative Handling Voice Support
for Bellsouth Dialup Internet products. 2. Provide support for
customers in the US by leading 10 team members on the Bellsouth
Dialup Internet of products. 3. Provide support to all
escalation calls and prepared reports.
for Bellsouth Dialup Internet products. 2. Provide support for
customers in the US by leading 10 team members on the Bellsouth
Dialup Internet of products. 3. Provide support to all
escalation calls and prepared reports.
Technical Support Representative at HP Invent Ltd , Bangalore, India
April 2004
1. Technical Support Representative Handling Voice Support for HP
AIO products. 2. Provide support for customers in the US on the
HP AIO suite of products. 3. Provide support to all escalation
calls and prepared reports.
AIO products. 2. Provide support for customers in the US on the
HP AIO suite of products. 3. Provide support to all escalation
calls and prepared reports.
Technical Support Representative at DDE Org Ltd.. , Chennai , India
March 2003
1. Helping customers if they have any problem in using our VSAT,
ISP connections through voice and e-mail support.
ISP connections through voice and e-mail support.
Chaitanya Gaajula ’s education
Login to view education of Chaitanya Gaajula
Chaitanya Gaajula ’s additional information
Login to view additional information of Chaitanya Gaajula
Hey there! Chaitanya Ga... is using SiliconIndia.
Benefits of SiliconIndia
- Find prospects, new employees or jobs
- Get mentored by industry experts
- Get daily news updates
- Get found in search engines (Google, yahoo)
- Find coworkers and batchmates
