Magazine : Samrat Chanda
Current
Manager
Education
PG Diploma Information Technology
Industry
BPO/ITES/CRM/Transcription
Samrat Chanda ’s experience
Asst. Mgr/ Mgr (technical)
at
Symphony Marketing Solutions
, Bangalore, INDIA
August 2004 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Managing Application Development & Support team as an offshore
partner of Analytics Research and Development team (Analytics
Insight Group, Information Resources Inc.). In addition to
conceptualizing new analytical products and re-engineering of the
existing products and services, led various drives of resource
utilization, ensuring the best staff match for engagements and
maintaining a staff of highly qualified and motivated talent pool
to fulfill the SMS mission.
partner of Analytics Research and Development team (Analytics
Insight Group, Information Resources Inc.). In addition to
conceptualizing new analytical products and re-engineering of the
existing products and services, led various drives of resource
utilization, ensuring the best staff match for engagements and
maintaining a staff of highly qualified and motivated talent pool
to fulfill the SMS mission.
Business/ Edp Analyst at GE Capital International Service , Bangalore, INDIA
February 2004 – August 2004
Functional areas of responsibility involved supporting various
Customer Service Agreements for GE90 Platform; like Time &
Materials Contract (T & M), Maintenance Cost per Hour Contract
(MCPH) and Materials by the Hour Contract (MBTH). Routine and ad
hoc analysis was done for those contracts, such as, T & M
Profitability Analysis, MCPH Metrics, Customer Account Plan,
Utilization Tracking, Shop Visit Forecasting, Customer Billing
Analysis and Penalty Metrics.
Customer Service Agreements for GE90 Platform; like Time &
Materials Contract (T & M), Maintenance Cost per Hour Contract
(MCPH) and Materials by the Hour Contract (MBTH). Routine and ad
hoc analysis was done for those contracts, such as, T & M
Profitability Analysis, MCPH Metrics, Customer Account Plan,
Utilization Tracking, Shop Visit Forecasting, Customer Billing
Analysis and Penalty Metrics.
Samrat Chanda ’s education
PG Diploma [Information Technology],
Nirma Institute of Management [April,2002]
, Ahmedabad, INDIA
B.Tech/B.E. [Construction Technology],
Jadavpur University, Kolkata, West Bengal. [May,2000] , Kolkata, INDIA
XII [Science],
St. Thomas Boys School [May,1995] , Kolkata, INDIA
X [INDIA],
St Paul's Boarding & Days School [May,1993] , Kolkata
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