Magazine : Mitali Deshpande
Current
Data Analyst at Cummins Sales...
Education
B.Sc Zoology
Industry
Industrial Products/Heavy Machinery
About Mitali Deshpande
Professional Experience:
Cummins Sales and Service (I) Limited – (July 2006 – Till Date)
Working as Commercial Assistant in Quality & CRM Dept. on a Contract basis.
Job Description:
Administrator for DSCSM project.
Working on Customer Support Excellence Initiative.
Analyzing the Customer needs so as to improve the customer satisfaction index.
Handling customer queries through DSCSM interviews and sending the same to the concerned dept.
Identifying customer needs and analyzi
Cummins Sales and Service (I) Limited – (July 2006 – Till Date)
Working as Commercial Assistant in Quality & CRM Dept. on a Contract basis.
Job Description:
Administrator for DSCSM project.
Working on Customer Support Excellence Initiative.
Analyzing the Customer needs so as to improve the customer satisfaction index.
Handling customer queries through DSCSM interviews and sending the same to the concerned dept.
Identifying customer needs and analyzi
Mitali Deshpande ’s experience
Commercial Assistant - Data Analyst
at
Cummins Sales & Service
, Pune, INDIA
July 2006 – Currently Working
Industry: Industrial Products/Heavy Machinery
Functional area: Production / Maintenance / Quality
Working as Commercial Assistant in Quality & CRM Dept. on a
Contract basis. Job Description: Administrator for
DSCSM project. Working on Customer Support Excellence
Initiative. Analyzing the Customer needs so as to improve
the customer satisfaction index. Handling customer queries
through DSCSM interviews and sending the same to the concerned
dept. Identifying customer needs and analyzing the areas of
improvement to increase the customer satisfaction. Handling
the Dealer’s network. Ensuring proper services given by
the dealers by conducting Mystery Shopping at the dealers
end. Administrator for MQS. MIS reporting. Analysis of
the reports on weekly, monthly, quarterly & yearly basis.
Active participation in forming a new system in Oracle 11i
for capturing customer calls. DSCSM (Distributor Service
Customer Satisfaction Measurement) project Get data from
dealers for the report on weekly basis and sending feedback on
the same. Correcting the errors from the report by
co-ordinating with dealers. Compiling the data in required
format. Converting the entire data in pipe-delimited
form. Loading it to common server and taking out report from
Oracle 11i system. Compiling the data zone wise and
uploading the same on Cummins portal. Interviewing customers
for feedback on servicing carried out by all over India
dealers. Reporting the feedback/complaints of the customers
to the concerned dept. Handling all over India dealer’s
network for service events carried out at their end.
Updating weekly reports and sending the reports to the
departments concerned. Updating monthly
reports. Updating monthly CAC (Customer Assistance Cell)
reports. Mystery shopping at the dealers end to ensure about
the service carried out by them to the
customer. Identifying the areas of improvement and
recommending the same to the Quality and CRM
head. Working on Customer Support Excellence
Initiative. MQS (Mobile Quick Serve). Working as
administrator of QS software. The storage, reporting and
forwarding of response data through Quick serve program. The
received data from the Dealers is run through a Quick serve
program and extracted from the Quick serve
application. Solving the queries of the Dealers regarding QS
application. Comparing the QS and DSCSM
reports. Comparing the service reports sent by the Dealers
and solving Dealer queries related to QS online.
Contract basis. Job Description: Administrator for
DSCSM project. Working on Customer Support Excellence
Initiative. Analyzing the Customer needs so as to improve
the customer satisfaction index. Handling customer queries
through DSCSM interviews and sending the same to the concerned
dept. Identifying customer needs and analyzing the areas of
improvement to increase the customer satisfaction. Handling
the Dealer’s network. Ensuring proper services given by
the dealers by conducting Mystery Shopping at the dealers
end. Administrator for MQS. MIS reporting. Analysis of
the reports on weekly, monthly, quarterly & yearly basis.
Active participation in forming a new system in Oracle 11i
for capturing customer calls. DSCSM (Distributor Service
Customer Satisfaction Measurement) project Get data from
dealers for the report on weekly basis and sending feedback on
the same. Correcting the errors from the report by
co-ordinating with dealers. Compiling the data in required
format. Converting the entire data in pipe-delimited
form. Loading it to common server and taking out report from
Oracle 11i system. Compiling the data zone wise and
uploading the same on Cummins portal. Interviewing customers
for feedback on servicing carried out by all over India
dealers. Reporting the feedback/complaints of the customers
to the concerned dept. Handling all over India dealer’s
network for service events carried out at their end.
Updating weekly reports and sending the reports to the
departments concerned. Updating monthly
reports. Updating monthly CAC (Customer Assistance Cell)
reports. Mystery shopping at the dealers end to ensure about
the service carried out by them to the
customer. Identifying the areas of improvement and
recommending the same to the Quality and CRM
head. Working on Customer Support Excellence
Initiative. MQS (Mobile Quick Serve). Working as
administrator of QS software. The storage, reporting and
forwarding of response data through Quick serve program. The
received data from the Dealers is run through a Quick serve
program and extracted from the Quick serve
application. Solving the queries of the Dealers regarding QS
application. Comparing the QS and DSCSM
reports. Comparing the service reports sent by the Dealers
and solving Dealer queries related to QS online.
Front Office Executive (Customer Service). at Airtel Franchise, Pune , Pune, INDIA
November 2003 – December 2005
Sale of the product (Post-paid connections).
Convincing
customer for the purchase of the product. Handling billing
section. Handling the customer queries.
customer for the purchase of the product. Handling billing
section. Handling the customer queries.
Front Office Executive (Customer Service). at R ‘Ticks Cell (Airtel Outlet, Pune) - 7 , INDIA
April 2005 – October 2005
Sale of the product (Post-paid connections).
Handling
Customer Queries
Customer Queries
Mitali Deshpande ’s education
B.Sc [Zoology],
Modern College [April,2006]
, Pune, INDIA
MDBA [Business Administration],
IMDR [Currently,Studying] , Pune, INDIA
Mitali Deshpande ’s additional information
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