Manager - Six Sigma Black Belt
at
Bharti Axa Life Insurance Company
, Mumbai, INDIA
April 2009 – Currently Working
Industry: Insurance
Functional area: Production / Maintenance / Quality
•Manage and deliver projects as part of cost reduction, revenue
generation, service quality improvement and continuous
improvement initiatives.
•Ensure adherence to project
timelines and deliverables with close coordination with project
Champions and cross functional teams.
•Manage and communicate
status, challenges, and risks to project stakeholders in a
consistent, timely manner.
•Teach and coach Six Sigma methods
and statistical tools to Green Belts.
•Undertake Green Belt
Training.
QA/ QC Mgr at ICICI BANK , Mumbai, INDIA
January 2006 – February 2009
•Drive improvement / automation projects.
•Prepare
end-to-end process documentation for treasury processes &
maintain knowledge management portal.
•Conduct root cause
analysis of customer complaints & take corrective & preventive
action.
•Liaison with the technology group for development,
prioritization and delivery of system/applications. Conduct UAT,
prepare user manuals & provide training of new system to the end
users.
•Conduct audits (Sarbanes-Oxley Act) for treasury
process