Process Flow Analyst
at
Tata Business Support Service
, Hyderabad, INDIA
December 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
* Assisting the management in taking decision by preparing the
daily, monthly and annual reports.
* Analyzing, summarizing the
data and highlighting the root cause for any up and downs in
performance.
* Keeping updated to Managers regarding any
abnormality.
* Coordinating with clients, operations, quality
and training in order to identify the process gaps &
fulfilling those gaps.
* Keeping updated manpower list.
* To
supervise the floor in absence of my supervisors.