Magazine : Arshad Nadim
Current
Technical
Education
MBA/PGDM Marketing
Industry
Telcom/ISP
About Arshad Nadim
I am working as Technical Support Engineer In Intex technologies India limited,i m responsiable for all technical issue,prior to this i have worked with Motorola India and Axiom Telecom Dubai
Arshad Nadim ’s experience
Service/ Maintenance Supervisor
at
Intex Technologies India Limited
, Delhi, INDIA
June 2009 – Currently Working
Industry: Telcom/ISP
Functional area: Production / Maintenance / Quality
NPI support.
Maintain SW's/Tools/L2~L3 Technical doc's on
service portal (www.intextechnologies.com) after getting
approved for after sale support. Update
latest SW's to all ASC's on all Intex products. Monitoring top
failures of products. Releasing ISB’s (Intex Service
Bulletin) on Field issues for ASC’s. Collecting initial
feedback w.r.to newly launched phone and updating to the team for
Improvement. Analyze Defective Samples & Provide technical
resolution on specific regional user's issue/query. Update &
check latest SW's for all Intex products with all ASC's.
Analyze & update to team on specific regional/product
issue. Highlight to the team for Tool/SW issues w.r.to products
and follow-up with TEAM for resolution. Provide samples/logs
on regional/specific product issue to the team for resolution.
Analyze regional/specific product issue on field & update to
team. Provide resolutions to ASC's immdtl'y after fix
available. Technical Training to service agent trainers/ASC’s
(L3/L2 ASC’s). Handling Escalated customer issues. Technical
Audits, Spare parts planning for new products. To help the L3/L2
ASC’s to troubleshooting in major faults. Monitoring and
motivating ASC’s Engineer how to improve their Technical
Skills.
service portal (www.intextechnologies.com) after getting
approved for after sale support. Update
latest SW's to all ASC's on all Intex products. Monitoring top
failures of products. Releasing ISB’s (Intex Service
Bulletin) on Field issues for ASC’s. Collecting initial
feedback w.r.to newly launched phone and updating to the team for
Improvement. Analyze Defective Samples & Provide technical
resolution on specific regional user's issue/query. Update &
check latest SW's for all Intex products with all ASC's.
Analyze & update to team on specific regional/product
issue. Highlight to the team for Tool/SW issues w.r.to products
and follow-up with TEAM for resolution. Provide samples/logs
on regional/specific product issue to the team for resolution.
Analyze regional/specific product issue on field & update to
team. Provide resolutions to ASC's immdtl'y after fix
available. Technical Training to service agent trainers/ASC’s
(L3/L2 ASC’s). Handling Escalated customer issues. Technical
Audits, Spare parts planning for new products. To help the L3/L2
ASC’s to troubleshooting in major faults. Monitoring and
motivating ASC’s Engineer how to improve their Technical
Skills.
Service/ Maintenance Supervisor at Motorola India , Gurgaon, INDIA
December 2007 – April 2009
Industry: Telcom/ISP
Functional area: Production / Maintenance / Quality
Setting up of L2/L3 service centers in India
NPI/MOL Support for
new product launches for Sample & logs collection and
Escalations. Technical Audits on India MASCs To Guide the
L3/L2 MASC’s to troubleshooting in major faults. Preparation
of Technical Bulletins and Circulation/Implementation at all
MASCs Correspondence with S/W Team. Capturing AP logs of
tracked bugs using Internal Tools & External Tools. Observing
Network Sensitivity of Mobile Device using different network cell
sites during Drive Test. Verification of Bug/CR List. Support
on CEASIR/MotoTriage Roll outs across India for Quality
reports. Helping the India team on FFR Analysis Spare parts
planning for new and existing products
new product launches for Sample & logs collection and
Escalations. Technical Audits on India MASCs To Guide the
L3/L2 MASC’s to troubleshooting in major faults. Preparation
of Technical Bulletins and Circulation/Implementation at all
MASCs Correspondence with S/W Team. Capturing AP logs of
tracked bugs using Internal Tools & External Tools. Observing
Network Sensitivity of Mobile Device using different network cell
sites during Drive Test. Verification of Bug/CR List. Support
on CEASIR/MotoTriage Roll outs across India for Quality
reports. Helping the India team on FFR Analysis Spare parts
planning for new and existing products
Technical Support Mgr at Axiom Telecom , Dubai, UAE
November 2005 – October 2007
Industry: Semiconductors/Electronics
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Axiom Telecom is a part of the Al Bannai Group of companies which
is the Nokia Regional Repair factory
Nokia Regional Competence Center Nokia
regional training Center For the MENA region and
the only one NOKIA LEVEL 4 Service center in UAE and KSA
RESPONSIBILITIES Now Working as
Technical Support Engineer for Nokia in Oman & providing
technical support to all service centers in O
is the Nokia Regional Repair factory
Nokia Regional Competence Center Nokia
regional training Center For the MENA region and
the only one NOKIA LEVEL 4 Service center in UAE and KSA
RESPONSIBILITIES Now Working as
Technical Support Engineer for Nokia in Oman & providing
technical support to all service centers in O
Service/ Maintenance Engnr at Ucom Technologies Pvt Ltd. , Delhi, INDIA
April 2002 – October 2005
Industry: Telcom/ISP
Functional area: Production / Maintenance / Quality
Specialized in Testing & Calibration of any GSM&CDMA mobile
phones with the help of UNI-GATE (HP system).
Solving all kind of Rx, Tx and low range (sensitivity) problem
using spectrum analyzer. GSM test equipment,
CDMA tests equipment, Signal generator and CRO. P Gate
System: This system is used to calibrate the Motorola GSM
Mobile Phones. It is a combination of Agilent 8960, WILLTEK,
HP8922M/ HP83220E, 6632B, 66311B, Junior Box, and PC.
Ag
phones with the help of UNI-GATE (HP system).
Solving all kind of Rx, Tx and low range (sensitivity) problem
using spectrum analyzer. GSM test equipment,
CDMA tests equipment, Signal generator and CRO. P Gate
System: This system is used to calibrate the Motorola GSM
Mobile Phones. It is a combination of Agilent 8960, WILLTEK,
HP8922M/ HP83220E, 6632B, 66311B, Junior Box, and PC.
Ag
Arshad Nadim ’s education
MBA/PGDM [Marketing],
Venayka Mission University [November,2009]
, Salem, INDIA
B.A [History],
S.P.Yadav College,Magadh University [July,2006] , Patna, INDIA
PG Diploma [Diploma in Electronics & Communication],
K.C.T.Polytechnic [November,2002] , Gulbarga, INDIA
XII [INDIA],
Bihar Intermediate Education Counsil [July,1997] , Patna, Science
X [Science],
Bihar School Examination Board [June,1995] , Patna, INDIA
Arshad Nadim ’s additional information
Interests:
wireless technologies 3G, wireless LAN, EDGE, GPRS, GSM, Blue tooth,ESD installation and maintenance
Awards and achievements:
1)Successfully completed the authorized L-2 training of NOKIA mobile Phones given by Nokia MENA,Dubai
2)Successfully completed the authorized Level-3 Servicing training of 3G and WCDMA Training given by Bright Point India Pvt. Ltd
3) Successfully completed the authorized Level-3 training of Mo
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