Associate consultant
at
Siemens Information SYSTEMS ltd.
, Mumbai
Working/Currently
Providing E-mail based support to the client and supporting online application.
• Understanding the business processes of the client in depth and mapping the same with respect to SAP business software based on the business requirement of the client site.
• Incorporating flow changes proposed by client.
• Working as a Quality auditor for the project.
• Mentoring team members and new comers within the process.
• Working along with the client to make changes within the process to make the workflow smoother.
• Maintaining the SLA standards.
• Documentation of process.
• Generation of Reports from Remedy tool.
• Problem solving/troubleshooting after go-live stage.
• Organize and lead a team.
• Participation in Internal Audits and Assessments.
• Induction/Mentoring of new team members
• Maintaining the Knowledge balance in the process
• Ensuring periodic reviews with customer & ensure timely closure of all issues
Mukesh Hemnani ’s education
Batchler of Engineering in compu [B.E],
School: Army school, College: C.O.E.T [Currently,Studying]
, Indore, Jalgaon
Mukesh Hemnani ’s additional information
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