CEO/ MD/ Director
at
Aspect9 Consulting Pvt. Ltd
, Bangalore, INDIA
June 2011 – Currently Working
Industry: Other
Functional area: Self Employed / Consultants
I am the Founder Director and CEO.
Service Delivery Leader at Fidelity Business Services India Pvt. Lt , Bangalore, INDIA
May 2007 – June 2011
Setting up end-to-end operations for the documentation &
multimedia teams in Bangalore.
Heading a team of about 90
technical writers, multimedia developers and programmers;
servicing multiple Fidelity business units across US and Canada.
Overseeing pre-sales support, defining SLAs, setting-up
operational best practices, workflow management, people
management and ensuring optimal service delivery.
Operations Mgr at Convergys India Services Pvt. Ltd. , Bangalore, INDIA
November 2003 – May 2007
Heading team of 25 Multimedia Designers and Programmers engaged
in building e-learning courseware. Managing delivery with
distributed teams in Hyderabad, Bangalore and various locations
in the US. Controlling pre-sales, budget management, project
management & client management. Handling delivery of training &
learning solutions for several clients such as ADP, Deutsche
Bank, Intuit, Hewlett Packard, Microsoft, and Nokia.