Magazine : Sumesh Chhabra
Current
Associate Trainer in Centum
Education
B.A
About Sumesh Chhabra
AREAS OF EXPERTISE
Training & Development
o Ascertaining the specific training needs of employees and accordingly arranging training programs for improving learning curve.
o Identifying training needs, preparing training calendar, monitoring its fullest implementation, measuring training effectiveness and developing training modules for specific trainings.
o Formulating & compiling trai
Sumesh Chhabra ’s experience
Trainer
at
Teleperformancrusa.com
, Indore
Working/Currently
Product & Process Trainer, Trainer for TTT
Associate/ Sr. Associate -(NonTechnical) at Centum Learning Ltd , Indore, INDIA
June 2010 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
AREAS OF EXPERTISE
Training & Development
o
Ascertaining the specific training needs of employees and
accordingly arranging training programs for improving learning
curve. o Identifying training needs, preparing training
calendar, monitoring its fullest implementation, measuring
training effectiveness and developing training modules for
specific trainings. o Formulating & compiling training manuals
and other training aids o Ensuring that corporate development
tools are known and properly used by employees and facilitating
individual development within the approved budget.
Role: • Handling a Training Activity presently to cater
the training requirements of client (Bharti Airtel Services)
• • Measure, evaluate, and ensure integrity and
improvement of training • • Ensuring Program
effectiveness and efficiency • • Introducing new
methods of training with latest examples of
industry • Imparting training to mid management, Trainers,
and call centre executive in; - Behavioural: Effective
Communication, Personality Development, Team Building, etc. -
Process: Customer Service, Selling Skills, Inventory Management,
etc. - I am booting for the following Programs during my
association: • Motivational Presentation skills • Sales
Training • Soft Skills • People Management • Process
Management • Call Calibration • Filed
Training • Telephone etiquette's • Quality Orientation
Training.
Ascertaining the specific training needs of employees and
accordingly arranging training programs for improving learning
curve. o Identifying training needs, preparing training
calendar, monitoring its fullest implementation, measuring
training effectiveness and developing training modules for
specific trainings. o Formulating & compiling training manuals
and other training aids o Ensuring that corporate development
tools are known and properly used by employees and facilitating
individual development within the approved budget.
Role: • Handling a Training Activity presently to cater
the training requirements of client (Bharti Airtel Services)
• • Measure, evaluate, and ensure integrity and
improvement of training • • Ensuring Program
effectiveness and efficiency • • Introducing new
methods of training with latest examples of
industry • Imparting training to mid management, Trainers,
and call centre executive in; - Behavioural: Effective
Communication, Personality Development, Team Building, etc. -
Process: Customer Service, Selling Skills, Inventory Management,
etc. - I am booting for the following Programs during my
association: • Motivational Presentation skills • Sales
Training • Soft Skills • People Management • Process
Management • Call Calibration • Filed
Training • Telephone etiquette's • Quality Orientation
Training.
Sumesh Chhabra ’s education
B.A,
PMB Gujrati Colege Indore [March,1995]
, Indore, INDIA
Sumesh Chhabra ’s additional information
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