Magazine : Dhiraj Ghai
Current
India
Education
B.Com Computers
Industry
BPO/ITES/CRM/Transcription
Dhiraj Ghai ’s experience
Team Lead/ Tech Lead
at
Wipro Infotech
, Delhi, INDIA
March 2006 – July 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: IT Software - Other
Working at client site as a Shift Lead (Shift Manager), nature of
work includes: • Managing Resources, Monitoring and handling
the SD and Site Services (Desktop team). • Handling and
maintaining all IT escalation, coordinating with stateside
(International) application owners / process
owners. • Coordinating with stateside (International) Network
team, Server team, ET&T for the respective critical
Incidents. • Handling Bridge calls with client and stateside
team for the different purposes. • Ha
work includes: • Managing Resources, Monitoring and handling
the SD and Site Services (Desktop team). • Handling and
maintaining all IT escalation, coordinating with stateside
(International) application owners / process
owners. • Coordinating with stateside (International) Network
team, Server team, ET&T for the respective critical
Incidents. • Handling Bridge calls with client and stateside
team for the different purposes. • Ha
Dhiraj Ghai ’s education
B.Com [Computers],
Delhi University [Currently,Studying]
, Delhi, INDIA
CCNA (Networking),
Amity Institute Of Information Technology [August,2004] , Delhi, INDIA
MCSE [Microsoft],
NIIT [June,2007] , Delhi, INDIA
MCP [INDIA],
NIIT [August,2007] , Delhi, Microsoft
ITIL [IT Infrastucture],
NIIT [August,2009] , Delhi, INDIA
Dhiraj Ghai ’s additional information
Interests:
Reading and writing Articles, Internet Surfing, Listening Music, Playing Guitar etc.
Websites:
Awards and achievements:
Rewards
- Two trophies from Amity Institute of Information Technology (AIIT), Amity University.
- One trophy from NIIT for higher scores in Nation IT Aptitude Test 2004.
- Reward from Hindustan Times for Best article to be publish in HT south Delhi Live.
- Reward and appreciation form a Program Ma
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