Magazine : Parveen Nagar
Current
Operations
Industry
BPO/ITES/CRM/Transcription
About Parveen Nagar
I am Parveen Nagar working as Asst. Manager (Operations) with OBSOFT INCORPORATED / SOURCE ONE PROFESSIONALS (USA BASED RECRUITMENT & IT CO.)
Parveen Nagar ’s experience
Operations Mgr
at
OBSOFT INCORPORATED /SOP
, Indianapolis, US
January 2010 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
1. Reported to the Operations Manager .
2. Recruit the employees
for the company and take online interviews of the
employees. 3. Send the purposel to the leading IT companies to
provide the best possible Men power. 4. Finalize the SLA and
contract parameters. 5. Deal with insurance companies to insured
our employees as per require by the Client. 6. Prepare the AP/AR
reports on the basis of invoices generated by the a/c department
for the company and take online interviews of the
employees. 3. Send the purposel to the leading IT companies to
provide the best possible Men power. 4. Finalize the SLA and
contract parameters. 5. Deal with insurance companies to insured
our employees as per require by the Client. 6. Prepare the AP/AR
reports on the basis of invoices generated by the a/c department
QA/ QC Exec. at AKSH OPTIFIBRE LTD. [Call Centre] , Delhi, INDIA
September 2008 – August 2009
1 Directly reported to DGM – ACCESS (PIGEON-VOIP & ICONTROL -
IPTV) 2 Handling the Call Center Operations (Outsourced) to
achieve Performance, Quality, and Budgetary Targets. 3 Monitor
the Call Centre Operations to ensure compliance with Corporate
Policies and procedures. 4 Maintain excellent working
relationships with Call Centre Vendors. 5 Participate with
project teams to support Call Centre for release of New Products
or services. 6 Attend the Call Centre Operations review
meeting.
IPTV) 2 Handling the Call Center Operations (Outsourced) to
achieve Performance, Quality, and Budgetary Targets. 3 Monitor
the Call Centre Operations to ensure compliance with Corporate
Policies and procedures. 4 Maintain excellent working
relationships with Call Centre Vendors. 5 Participate with
project teams to support Call Centre for release of New Products
or services. 6 Attend the Call Centre Operations review
meeting.
TEAM-COORDINATOR at INSPIRING SOLUTIONS , Jaipur, INDIA
November 2006 – January 2008
To traind the people for the BPO , give them on job traing like
add posting on the internet, accounting work and also provide the
English accent classes (USA &UK)
add posting on the internet, accounting work and also provide the
English accent classes (USA &UK)
Outside Consultant at CICT , Jaipur, INDIA
September 2005 – November 2006
PROVIDE THE ALL KIND OF TRAINING REGARDING THE CALL CENTRE ALSO
PROVIDE THE BEST JOB OPENING LOCATIONS OF BPO
PROVIDE THE BEST JOB OPENING LOCATIONS OF BPO
Fresher at Interactive Business Solutions , Delhi, INDIA
April 2005 – August 2005
Needs to call to the customer of IDEA celluler and try them to
retain with our services, basicly that was a customer service
profile.
retain with our services, basicly that was a customer service
profile.
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