Magazine : Arghya Ray
Current
Content Writer
Education
XII Science (bio and math)
Industry
BPO/ITES/CRM/Transcription
Blog
About Arghya Ray
Aspiring to work as a content writer, technical executive, computer operator or back office executive. Over a year's experience in IT/ ITeS and B.P.O. sectors.
Arghya Ray ’s experience
Content Developer
at
Pranav Data Services
, Allahabad, INDIA
January 2010 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Technical writing and content development for US, UK, EU, etc.
based customers.
based customers.
Trainee at Maharishi Patanjali Vidya Mandir , Allahabad, INDIA
July 2008 – August 2008
Assisted the IT team in hardware, software and network related
troubleshooting and maintenance. Assisted the senior
Accountants in internal auditing and billing. Cleared pending
transactions and backlog related to file management.
troubleshooting and maintenance. Assisted the senior
Accountants in internal auditing and billing. Cleared pending
transactions and backlog related to file management.
Trainee at GENPACT , Lucknow, INDIA
September 2006 – October 2006
Trained in communication skills and neutral accent spoken
English.
English.
Associate/ Sr. Associate -(NonTechnical) at StarTouch Inc. , Noida, INDIA
June 2006 – August 2006
Actively took part international customer support services.
Mainly received phone calls and solved customers' queries and
problems. Worked on call center specific software on Linux
platform. Assisted in billing related to postpaid telecom
services usage.
Mainly received phone calls and solved customers' queries and
problems. Worked on call center specific software on Linux
platform. Assisted in billing related to postpaid telecom
services usage.
Office Automation And File Management at MPSSESN , Allahabad, INDIA
June 2005 – March 2006
Responsible for maintenance of a small office network, hardware
and software troubleshooting. Administered and maintained the
systems and antivirus software. Did office automation and file
management.
and software troubleshooting. Administered and maintained the
systems and antivirus software. Did office automation and file
management.
Arghya Ray ’s education
XII [Science (bio and math)],
NIOS [May,2005]
, Allahabad, INDIA
X [Higher Mathemetics],
WBBSE [April,2002] , Kolkata, INDIA
Arghya Ray ’s additional information
Interests:
Microsoft Windows 98/XP and Microsoft Windows Server 2003, Microsoft Exchange Server 2003, Microsoft SQL Server 2000 and Linux installation; Configuring network devices (Cisco switches and 2500 & 2600 series routers);`O' Level Computer Training and Professional Web Designer Course from I.P.E.M.
Awards and achievements:
MCSA, MCSA (Masseging), CCNA, PC H/W Maintenance Test passed from NCSA (USA)
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