Magazine : Sonam Malhotra
Current
WFM Executive
Education
B.A
Industry
BPO/ITES/CRM/Transcription
About Sonam Malhotra
Fun Loving person,like watching cartoons especially Tom and Jerry ,like making friends
Sonam Malhotra ’s experience
Workforce Mangement Executive
at
WIPRO
, Delhi, INDIA
July 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: Workforce Mangement
Maintaining headcount Planner on weekly/Monthly basis for all
the processes owned with the updated headcount, training details,
Client forecast, attrition% etc. Analyze the actual data and
revise the process variables (if required) with an approval from
OPS and BFM. Present the Analysis on Volume handle capacity
and variation from client forecast. Generate the staffing
Over under for the processes and generate hiring ASK for next
three months. Discuss Hiring ASK with Front Office a
the processes owned with the updated headcount, training details,
Client forecast, attrition% etc. Analyze the actual data and
revise the process variables (if required) with an approval from
OPS and BFM. Present the Analysis on Volume handle capacity
and variation from client forecast. Generate the staffing
Over under for the processes and generate hiring ASK for next
three months. Discuss Hiring ASK with Front Office a
Sonam Malhotra ’s education
B.A,
delhi university of crosspondance [September,2010]
, Delhi, INDIA
Sonam Malhotra ’s additional information
Websites:
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