Team Leader
at
Accenture
, Mumbai
2004/Currently
•Address to the developmental areas of the agents continuously
by coaching and feedback with follow up sessions.
•Conduct
performance management process right from objective settings to
assess outcomes and feedbacks.
•Work on Process Improvement
projects.
•Create re-usable solution, process or work
product.
•Build skills needed to execute current
responsibilities.
•Effectively coach.
•Significantly
improve team productivity.
•Meet Service level
measures.
•Plan and Execute team building
activities
•Interact with Client on process updates