Storage Operations Center Engineer
at
Orchesys
, Bangalore, INDIA
April 2007 – Currently Working
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
- Support HDS customers and consultants in different geos through
remote storage support.
- Supervise project team consisting of
six personnel.
- Write procedural documents for Hitachi DataMart
processes, user guides, etc.
- Practice ITIL based service
delivery procedures for DataMart services.
- Create Clarify /
Jtrac case and track it to closure, create management reports.
Technical Support Engineer at Advanced Micronic Devices Limited , Bangalore, INDIA
July 2005 – August 2007
- Installation of IBM & Dell Servers, Storage, Desktops &
Notebooks.
- Support OptiWave Suite of products.
- Install
Raid controllers, Tape drive, RAM, Operating Systems, Configuring
TCP/IP Networking, Configuring
Printers, Antivirus, MSSQL
Server.
- Find new leads, opportunities and build relationships
through SimpleRM CRM tool.