General Manager
at
Shire Lodge, Malawi
, BLANTYRE, South Africa
January 2007 – July 2009
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
Overseeing the night operations at the hotel and liaising
closely with security to ensure and provide a secure environment
to the guests.
Managing the gamut of tasks entailing Front
Desk, Bell Desk Operations & Reservations.
Following-up on
hotel bookings, reservations, payments and queries for ensuring
smooth operations.
Preparing progress / performance reports
& ensuring timely submission to the management.
Handling
various operations as per the department’s standard operating
procedures including Front Office Sale, Reservation Procedures &
Revenue Management.
Managing all aspects of service
management involving ambiance management, in-house banqueting,
outdoor catering, party service, etc.
Liaising with
different bodies for Group, Crew and VIP movement.
Ensuring
a comfortable stay for all guests.
Overseeing that all
facilities, like transport, general information are arranged
promptly as and when requested by the guests.