Magazine : Mrityunjay Samal
Current
Zonal retention head
Education
B.Sc Biotecnology
Industry
Telcom/ISP
Mrityunjay Samal ’s experience
Zonal Retention Head
at
Bharti airtel Limited
, Mumbai, INDIA
August 2006 – Currently Working
Industry: Telcom/ISP
Functional area: Retention : Service Marketing
Additional Responsibilities:
• To make healthy relationship
with direct approach to customers and make them to stay within
the company’s network. • Additionally Responsible for Agency
Management for Involuntary Churn Control, also responsible for
Payouts & Data Allocation of all these retention agencies
• Responsible for Query Resolutions & Problem
solving. • To Co-Ordinate with other departments like Sales,
Technical. • Responsible for data generation of all Retention
activities. • Responsible to Increase the Collection
Efficiency by running some incentive schemes. • Managing the
customer profiling and segmentation activity for the Landline &
Broad Band customer base for the Zone as a loyalty
initiative. • Identifying the proper Root – Cause for
Churned & use the different tools to resolve issue according to
Company policy. • Responsible for overall Retention and
MIS/Report generation. • Handle the all Collection Data &
provide the List to all executives. • Preparing Incentives as
per target & fulfill it. • Checking DCR (Daily Call Report),
Retention Tracker, Collection planner on daily
basis. • Provide the feedback & Reports to senior’s
according to his requirement. • Negotiation with high revenue
generation. • Responsible to reduce the Voluntary churn thru
touch point and field team. • Corporate & high ARPU Customers
ownership & events management for the high- end
users. • Revenue enhancement by promoting Value Added Services
& Higher Bill Plans • Responsible for proactive Churn
Control initiatives. Planning
for reduction of OG barred, I/C barred & Voluntary churn of whole
Region. Responsible for
reviewing Quality performance of all Retention activities.
with direct approach to customers and make them to stay within
the company’s network. • Additionally Responsible for Agency
Management for Involuntary Churn Control, also responsible for
Payouts & Data Allocation of all these retention agencies
• Responsible for Query Resolutions & Problem
solving. • To Co-Ordinate with other departments like Sales,
Technical. • Responsible for data generation of all Retention
activities. • Responsible to Increase the Collection
Efficiency by running some incentive schemes. • Managing the
customer profiling and segmentation activity for the Landline &
Broad Band customer base for the Zone as a loyalty
initiative. • Identifying the proper Root – Cause for
Churned & use the different tools to resolve issue according to
Company policy. • Responsible for overall Retention and
MIS/Report generation. • Handle the all Collection Data &
provide the List to all executives. • Preparing Incentives as
per target & fulfill it. • Checking DCR (Daily Call Report),
Retention Tracker, Collection planner on daily
basis. • Provide the feedback & Reports to senior’s
according to his requirement. • Negotiation with high revenue
generation. • Responsible to reduce the Voluntary churn thru
touch point and field team. • Corporate & high ARPU Customers
ownership & events management for the high- end
users. • Revenue enhancement by promoting Value Added Services
& Higher Bill Plans • Responsible for proactive Churn
Control initiatives. Planning
for reduction of OG barred, I/C barred & Voluntary churn of whole
Region. Responsible for
reviewing Quality performance of all Retention activities.
Mrityunjay Samal ’s education
B.Sc [Biotecnology],
Barkatullah University [June,2006]
, Mumbai, INDIA
Mrityunjay Samal ’s additional information
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