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Mohammed Reza Shafizadeh
Mohammed Reza Shafizadeh

Mohammed Reza Shafizadeh

Technical Support Manager

Zayani InfoSystems Middle East


Mohammed Reza Shafizadeh is a member of:

My achievements
My Achievemnets so far are People Management, Customer Satisfaction and Retentions, Facing the challenge of meeting frustrated customers and turning the tables around, Business Development, Service Sales, Service Delivery, Vendor Management.
Important lesson learned
Yup. Very much. 1. Rule No 1: Customer is always right. Rule No 2: If customer is wrong, refer rule number 2.
2. Take special care of your team and individual members.
3. Level of understanding and personal touch with your team.
Thoughts on Education system of our country
Education has grown leaps and bounds in teh last decade with the advent of Distance learning. For Indian Education it is high time to get practical and introduce more of industrial trainings and KT enabling our engineers to understand what they need to deliver when they are out in the market.
Couple of years from now
Retired! Just kidding. Minimum to be the GM of a compnay.
Degree that I recommend
Please go for IT security and ISO certifications, as these are the trends and requirements that will never die.
My strongest skill
People Management, Customer Scentric, Business Development and Vendor Management.
Qualities needed to become a successful leader
The person needs to be patient, having a strong acumen, understanding and most of all lilked by his/hers team.
Initiative to develop a country
Development can happen only when corruption is minized. The professionals can hardly contribute to this trend.
Important decision
It varied based on situations, but one thing is common, that I have learnt to adapt and be dynamic.
Brief description about me
Myself, working in the IT industry for the last 15 years. Rich experience in Customer support, People Management, Service Sales, Business Development, Vendor Managenemnt and Technology Management.
My role model
My father. This man had a lot of patience, was loved by the people around, never lost his cool in tough/hard times, was very focussed and calculative in his approach and laways thought with a positive mind.
Ensuring success
Keep Educating.
Influenced by
Same as Q 12.
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