Technical service Coordinator
at
Agilent Technologies
, Gurgaon, INDIA
February 2008 – Currently Working
Industry: Pharma/Biotech/Clinical Research
Functional area: ITES / BPO / KPO / Customer Service / Operations
o Giving global support to our counter parts in Europe via
Working on SAP and Siebel.
o Creating presentation for any new
implementations required for the process via power
point.
o Coordinating with Counter parts in Europe through Net
meeting or conference calls for daily updates and sharing weekly
reports as per there requirement.
o Responsible for giving
training to the team mates if there is any new tools is under
implementation.
o Making quality matrix for the team via
checking monthly quality of the team mates.
o Responsible for
maintaining the occupancy matrix according to the productivity
tracker of the team mates at every month end.
Data Base Associate at i-genesis Softtech , Noida, INDIA
May 2005 – May 2006
Responsible for managing Data Base Operations On
Oracle.
Making service related transactions on the
standard platforms and the tools provided by the company like MS
Word, MS Excel, Outlook Express, Ms Access, SQL, Oracle8i.
Subject Matter Expert at EXL Services , Noida, INDIA
May 2006 – January 2008
o In UK Utility process (Backend Operations –
Sapphire)
Encouraging prompt payments from customers and
updating their accounts through their Data Base.
Dealing
with migration of Work Management Activities from Seibel to
SAP.
Monthly information statements Billing &
invoicing.
Dealing with Exceptions for Acquisitions, Home
Move, and Withdrawals.
Providing support to the esteemed
client BRITISH GAS.
Making service related transactions on
the standard platforms and the tools provided by the company like
MS Word, MS Excel, Outlook Express, Seibel, SAP (R3 Module) Adobe
and legacy system such as TGB and C1.