Magazine : Simran Verma
Current
fresher
Education
M.Sc Information Technology
Industry
IT-Hardware and Networking
About Simran Verma
I am M.SC (Information Technology) from Kurukshetra University. And completed Manual and Automation Testing Certification from Crestech Software Pvt Ltd. I have gained valuable insights & knowledge in the field of computer Software (Manual Testing, QC, QTP, SQL, C, C++, HTML & Core JAVA).
Simran Verma ’s experience
Customer Support Engnr/ Technician
at
CMS C
, Gurgaon, INDIA
December 2007 – December 2008
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
• ID Management of the Internal Applications.
• Generation
of Daily, Weekly & Monthly Reports. • Responsible of handling
vendor calls & to provide resolution in TAT. • Preparation of
presentations to guide users for new versions of application.
of Daily, Weekly & Monthly Reports. • Responsible of handling
vendor calls & to provide resolution in TAT. • Preparation of
presentations to guide users for new versions of application.
Customer Support Engnr/ Technician at Wipro Infotech , Gurgaon, INDIA
October 2006 – November 2007
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
• To logging all the technical complaints raised by HO & Branch
users through mails & telephonically. • Assigning raised calls
to concern engineer. • Taking follow-ups from engineer &
update to users. • To achieve the set goal with regards to the
turn around time (TAT).
users through mails & telephonically. • Assigning raised calls
to concern engineer. • Taking follow-ups from engineer &
update to users. • To achieve the set goal with regards to the
turn around time (TAT).
Simran Verma ’s education
M.Sc [Information Technology],
Kurukshetra University [June,2006]
, Kurukshetra, INDIA
B.Sc [Information Technolgy],
Guru Nanak Girls College, Yamuna Nagar [June,2004] , Yamuna Nagar, INDIA
Simran Verma ’s additional information
Awards and achievements:
Achieved Gold Medal in B.sc (Hons) Information Technology (2004)
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