Magazine : Vinit Theophilus Kumar
Current
Retention Lead Reliance Comm
Education
MBA Marketing
Vinit Theophilus Kumar ’s experience
Lead Retentions
at
Reliance Communications
, Coimbatore
Working/Currently
• Responsible for driving retentions on voluntary requests and
the involuntary base including Post-paid and prepaid subscribers,
with special focus on the High value - Platinum / Gold / Silver
Base. • Organizing loyalty / Retentions Programs at touch
points. • Initiate proactive Retentions models through for
plan upgrades, handset upgrades and goodwill profiling of
customer base. • Responsible for utilisation of various
Retentions Tools – as per the retention matrix. • Manage and
control Churn through reactive and proactive
measures. • Periodical training on Soft Skills & Retention
Tools for the Retention, Customer Service and Collection teams.
the involuntary base including Post-paid and prepaid subscribers,
with special focus on the High value - Platinum / Gold / Silver
Base. • Organizing loyalty / Retentions Programs at touch
points. • Initiate proactive Retentions models through for
plan upgrades, handset upgrades and goodwill profiling of
customer base. • Responsible for utilisation of various
Retentions Tools – as per the retention matrix. • Manage and
control Churn through reactive and proactive
measures. • Periodical training on Soft Skills & Retention
Tools for the Retention, Customer Service and Collection teams.
Vinit Theophilus Kumar ’s education
MBA [Marketing],
Madurai Kamaraj University [2008/November]
, Coimbatore
Vinit Theophilus Kumar ’s additional information
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