Magazine : Mahetab Patel
Current
ISO QMS coordinator
Education
B.Com Statistic
Industry
Other
About Mahetab Patel
Six Sigma certified Green belt and an ISO QMS consultant.
Mahetab Patel ’s experience
Business Development Manager Cum Project Leader
at
ABC
, Mumbai, INDIA
August 2009 – Currently Working
Industry: Other
Functional area: Corporate Planning / Consulting
• Managing and leading the project team.
• Managing
co-ordination of the partners and working groups engaged in
project work. • Detailed project planning and
control. • Developing and maintaining a detailed project
plan. • Mapping business processes. • Managing project
deliverables in line with the project plan. • Recording and
managing project issues and escalating where
necessary. • Resolving cross-functional issues at project
level. • Monitoring project progress and performance. etc.
co-ordination of the partners and working groups engaged in
project work. • Detailed project planning and
control. • Developing and maintaining a detailed project
plan. • Mapping business processes. • Managing project
deliverables in line with the project plan. • Recording and
managing project issues and escalating where
necessary. • Resolving cross-functional issues at project
level. • Monitoring project progress and performance. etc.
Team Leader-QA/ QC at SPANCO Telesystems and Solutions Limitd , Mumbai, INDIA
November 2008 – August 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Maintaining quality control/satisfaction records, constantly
seeking new ways to improve customer service • Instrumental in
improving customer-satisfaction ratings through suggestion,
development, and implementation of new reporting
procedures • Enhanced employee performance through daily
mentoring, one-on-one discussions and motivational
strategies • Identify areas of improvement for enhancement and
cross training needs • To identify training needs and
development.. etc....
seeking new ways to improve customer service • Instrumental in
improving customer-satisfaction ratings through suggestion,
development, and implementation of new reporting
procedures • Enhanced employee performance through daily
mentoring, one-on-one discussions and motivational
strategies • Identify areas of improvement for enhancement and
cross training needs • To identify training needs and
development.. etc....
QA/ QC Exec. at SUTHERLAND GLOBAL SERVICES , Mumbai, INDIA
January 2007 – November 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Monitoring calls for agents (Customer service, Sales center
and Email/Chat) • Providing feedback to agents on a weekly
basis. • Conducting update & refresher training for the
production floor. • Launching online test every week for the
production floor. • Sending quality reports to the management
and to the client. • Conducting calibration calls with the
client. • Ensuring that the PCE (Post Call Evaluation survey)
scores are maintained across the floor. • etc....
and Email/Chat) • Providing feedback to agents on a weekly
basis. • Conducting update & refresher training for the
production floor. • Launching online test every week for the
production floor. • Sending quality reports to the management
and to the client. • Conducting calibration calls with the
client. • Ensuring that the PCE (Post Call Evaluation survey)
scores are maintained across the floor. • etc....
Recruitment Exec. at MOMENTUM CONSULTANTS , Mumbai, INDIA
January 2005 – September 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: HR / Administration / IR
• Conducting Telephone Interviews and preliminary rounds for
candidates. • Screening, short-listing and scheduling
interviews for candidates. • Handling middle management
profiles, IT and ITES industry. • Coordinating with HR of
different companies on a daily basis. • Providing interview
feedback to candidates. etc...
candidates. • Screening, short-listing and scheduling
interviews for candidates. • Handling middle management
profiles, IT and ITES industry. • Coordinating with HR of
different companies on a daily basis. • Providing interview
feedback to candidates. etc...
Mahetab Patel ’s education
B.Com [Statistic],
Delhi University [August,2004]
, Delhi, INDIA
MBA/PGDM [Project Managment],
Sikkim Manipal Univeristy of Managment [Currently,Studying] , Mumbai, INDIA
Mahetab Patel ’s additional information
Awards and achievements:
Has recieved many awards for best quality consultant.
Hey there! Mahetab Patel is using SiliconIndia.
Benefits of SiliconIndia
- Find prospects, new employees or jobs
- Get mentored by industry experts
- Get daily news updates
- Get found in search engines (Google, yahoo)
- Find coworkers and batchmates
