Magazine : Ayush Sengar
Current
INDIA
Education
MBA/PGDM FINANCE
Industry
BPO/ITES/CRM/Transcription
Ayush Sengar ’s experience
Associate/ Sr. Associate -(Technical)
at
Aithent Technologies
, Gurgaon, INDIA
July 2010 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
•Client Training: Introducing client the LEO system and
support. Provide Training to the client about the Platform and
functionality. This includes on-phone and webex sessions.
Receiving information from client to set up their profiles on
Portal. •Quality standards: Maintaining the quality
standards of the services/products the client is experiencing by
bridging the gap between the client and company. •Technical
follow up: Submitting the Client Requirements to the Technical
team and ensuring that the Technical Specifications match the
actual requirements. Cases are logged in to DTS to ensure the
client has the quick update on the progress. •Weekly
Client's issue Reports: Preparing the reports of the issues and
update in the system and Tracker sheet during the week and
sending to the President. •Internal interaction: Interaction
with the technical team in US and Chennai to share the updates on
the requirements on various projects requested by the clients.
This includes the Technical Team, Database Team and the
Management Team. •Escalations: Handling escalations and
critical situations faced by the support team members while
managing and tracking issues and providing them effective support
per their requirement. •Insurance and Licensing: Processing
Licensing applications, Renewal applications, Appointments,
Terminations and address change of Producers/Agencies on the
state websites/NIPR. •Insurance/compliance (Arkansas):
Implementing and managing accounts and maintaining a direct
relationship with the clients. •AFM, ECM and FPI Support:
Preparing the reports of the issues and update in the system and
Tracker sheet during the week and sending to the President and
Director.
support. Provide Training to the client about the Platform and
functionality. This includes on-phone and webex sessions.
Receiving information from client to set up their profiles on
Portal. •Quality standards: Maintaining the quality
standards of the services/products the client is experiencing by
bridging the gap between the client and company. •Technical
follow up: Submitting the Client Requirements to the Technical
team and ensuring that the Technical Specifications match the
actual requirements. Cases are logged in to DTS to ensure the
client has the quick update on the progress. •Weekly
Client's issue Reports: Preparing the reports of the issues and
update in the system and Tracker sheet during the week and
sending to the President. •Internal interaction: Interaction
with the technical team in US and Chennai to share the updates on
the requirements on various projects requested by the clients.
This includes the Technical Team, Database Team and the
Management Team. •Escalations: Handling escalations and
critical situations faced by the support team members while
managing and tracking issues and providing them effective support
per their requirement. •Insurance and Licensing: Processing
Licensing applications, Renewal applications, Appointments,
Terminations and address change of Producers/Agencies on the
state websites/NIPR. •Insurance/compliance (Arkansas):
Implementing and managing accounts and maintaining a direct
relationship with the clients. •AFM, ECM and FPI Support:
Preparing the reports of the issues and update in the system and
Tracker sheet during the week and sending to the President and
Director.
Associate/ Sr. Associate -(NonTechnical) at KAPLAN Compliance Solutions , Delhi, INDIA
March 2008 – July 2011
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Insurance Advisor at LIC OF INDIA
, Delhi, INDIA
October 2007 – October 2009
Industry: Insurance
Functional area: Banking / Insurance
To sell insurance and make a good relationship with clients and
increase business.
increase business.
Associate/ Sr. Associate -(NonTechnical) at INTELLINET GLOBAL SERVICES PVT.LTD. , Gurgaon, INDIA
September 2007 – March 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Associate/ Sr. Associate -(NonTechnical) at KANKEI RELATIONSHIP MKT. PVT.LTD. , Delhi, INDIA
November 2006 – August 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Ayush Sengar ’s education
MBA/PGDM [FINANCE],
SIKKIM MANIPAL UNIVERSITY [Currently,Studying]
, Delhi, INDIA
B.Sc [Zoology and Chemistry],
C.S.J.M. UNIVERSITY KANPUR, U.P. [June,2007] , Kanpur, INDIA
XII [Physics,Chemistry and Biology],
M.L.M. INTER COLLEGE HASANPUR, KANPUR,U.P. [June,2004] , Kanpur, INDIA
X [Math,Science,English],
S.S. INTER COLLEGE KALYANPUR, KANPUR, U.P. [June,2001] , Kanpur, INDIA
Ayush Sengar ’s additional information
Awards and achievements:
IRDA'S Certification in Insurance.
NSE'S Certification in Capital Market.
NSE'S Certification in Derivative Market.
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