Production Mgr
at
Amnet Systems Pvt Ltd
, Chennai, INDIA
March 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: Production / Maintenance / Quality
Managing an in-house production team (20 Nos) and vendor
co-ordination, appraisal process, requirement, vendor
implementation, daily activities like: Inputs Notification, query
raising, exceptions, preparing corrective actions to direct US,
UK and German customers. Generally supports other projects like
ebooks, epubcraig, newspaper process, epubjulie and on-line
metadata process for customer communication.
• Cross checking
customer billing, vendor billing and other MIS reporting
activities
Associate/ Sr. Associate -(Technical) at Lapiz Digital Services , Vellore, INDIA
August 2001 – March 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Litigation coding process, maintaining productions, training,
trouble shooting, preparing in-house manual, query raising to
superiors reg. projects etc.,
Incharge & Faculty at Blue Star Computer Center , Vellore, INDIA
December 2000 – July 2001
Industry: Other
Functional area: Teaching / Education
In-charge & Faculty (part time)
Maintaining daily reports,
conduct trainings and scheduling, reporting the daily activities
to Manager.
Incharge & Faculty at Lakhotia Computer Center , Vellore, INDIA
October 1999 – November 2000
Industry: Other
Functional area: Teaching / Education
In-charge & Faculty (part time)
Maintaining daily reports,
conduct trainings and scheduling, reporting the daily activities
to Manager.
Data Entry Operator & Faculty at Arcot Computer Center , Vellore, INDIA
July 1997 – August 1999
Industry: Other
Functional area: Data Entry Operator & Faculty
Daily activities like, typing resumes, project work books in MS
office... etc.,