Magazine : Srinivas Konke
Current
Customer Support Engineer
Education
Bsc... Msc Electronics
Srinivas Konke ’s experience
Senior Mentor
at
HP
, Bangalore
Working/Currently
Provide technical support to Singapore/Malaysia/Philippines based
customers with issues relating to Notebooks, Handhelds and
Projectors. 2. Provide process-training to new-engineers on
floor. 3. Case scrubbing of the team 4. Callbacks of
Remote-Closed cases towards TCE-improvement 5. Used to analyze
D-Sat/Sat cases and provide valuable input to the
bottom-quartiles 6. Analyze missed-NPU cases and find out the
Root-Cause. Drive improvement across the team based on the
findings. 7. Moved to the role of Support One Engineer effective
May 2007. The support involves providing technical support for
Clients who have a large impact/buying potential with HP with
their PSG Products 8. Analyze missed-RCTAT cases and provide
feedback to the appropriate owners for overall improvement over
the controllable factors. 9. Follow up CCHS cases logged via
the CCHS System — ensure timely activity, follow up and case
resolution. 10. Provide support and mentor engineers.
customers with issues relating to Notebooks, Handhelds and
Projectors. 2. Provide process-training to new-engineers on
floor. 3. Case scrubbing of the team 4. Callbacks of
Remote-Closed cases towards TCE-improvement 5. Used to analyze
D-Sat/Sat cases and provide valuable input to the
bottom-quartiles 6. Analyze missed-NPU cases and find out the
Root-Cause. Drive improvement across the team based on the
findings. 7. Moved to the role of Support One Engineer effective
May 2007. The support involves providing technical support for
Clients who have a large impact/buying potential with HP with
their PSG Products 8. Analyze missed-RCTAT cases and provide
feedback to the appropriate owners for overall improvement over
the controllable factors. 9. Follow up CCHS cases logged via
the CCHS System — ensure timely activity, follow up and case
resolution. 10. Provide support and mentor engineers.
Srinivas Konke ’s education
Bsc Electronics [Msc Electronics],
Paramjyothi Public School [2002/May]
, Amalapuram
Srinivas Konke ’s additional information
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