Magazine : Deepanjan Ghosh
Current
Asst Sales Manager Aviva Life In
Education
MCA
Industry
Insurance
About Deepanjan Ghosh
Team Leader Operations | Firstsource Solutions Limited
January 2006 – September 2009
• Meet client Service Level Agreements (Accuracy, Productivity, Customer Satisfaction, Attrition, and Turnaround Time.
• Coach reportees to improve performance, and manage outliers.
• Identify cross-skill training opportunities, to increase agent utilization.
• Carry out Employee Engagement activities to moti
January 2006 – September 2009
• Meet client Service Level Agreements (Accuracy, Productivity, Customer Satisfaction, Attrition, and Turnaround Time.
• Coach reportees to improve performance, and manage outliers.
• Identify cross-skill training opportunities, to increase agent utilization.
• Carry out Employee Engagement activities to moti
Deepanjan Ghosh ’s experience
Sales Promotion Mgr
at
Aviva Life Insurance
, Shillong, INDIA
October 2009 – November 2009
Industry: Insurance
Functional area: Sales / BD
• Recruit Insurance Advisors, train them on various policies,
and prepare them for sales to achieve business
targets. • Achieve company and individual sales
targets. • Coach advisors on company policies and help them
with sales in the market.
and prepare them for sales to achieve business
targets. • Achieve company and individual sales
targets. • Coach advisors on company policies and help them
with sales in the market.
Team Leader -(NonTechnical) at Firstsource Solutions Limited , Kolkata, INDIA
January 2006 – September 2009
• Meet client Service Level Agreements (Accuracy, Productivity,
Customer Satisfaction, Attrition, and Turnaround Time. • Coach
reportees to improve performance, and manage
outliers. • Identify cross-skill training opportunities, to
increase agent utilization. • Carry out Employee Engagement
activities to motivate reportees. • Take care of monthly and
annual appraisal of reportees. • Have appropriate succession
planning. • Point of contact for all IT related
activities. • Retime SMV using LEAN Methodology for any new
sub processes outsourced. • Prepare Business presentation with
proper Business Cases.
Customer Satisfaction, Attrition, and Turnaround Time. • Coach
reportees to improve performance, and manage
outliers. • Identify cross-skill training opportunities, to
increase agent utilization. • Carry out Employee Engagement
activities to motivate reportees. • Take care of monthly and
annual appraisal of reportees. • Have appropriate succession
planning. • Point of contact for all IT related
activities. • Retime SMV using LEAN Methodology for any new
sub processes outsourced. • Prepare Business presentation with
proper Business Cases.
Deepanjan Ghosh ’s education
MCA,
Sri Siddhartha Institute of Technology, Tumkur, Karnataka [September,2004]
, Bangalore, INDIA
B.Sc [Electronics],
St. Edmunds’ College [September,2000] , Bangalore, INDIA
XII [Pure Science],
Laban Bengalee Boys’ Higher Secondary School [July,1997] , Shillong, INDIA
X [INDIA],
All Saints’ Diocesan High School [June,1995] , Shillong
Deepanjan Ghosh ’s additional information
Interests:
Music, Reading, Watching TV, Playing Cricket
Awards and achievements:
• “Best Customer Service Associate” of the year 2006.
• “Best Team” for reporting team for the year 2007.
• “Best New comer Team Executive” for the year 2007.
• “Achievers” (Best Team) for the quarter Jan ‘08- Mar ’08.
• “Achievers” (Best Team) for the quarter Apr ‘08- June ’08.
• “Achievers” (Best Team) for the quarter July ‘08- Sept ’08.
• “Achievers” (Best Team) for the quarter Oct ‘08- Dec ’08.
• “Achievers” (Best Team) for the quarter Jan ‘09- Mar ’09.
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