Magazine : Sagar Surendra Rane
Current
Quality Assurance Leader
Education
B.Com
Industry
BPO/ITES/CRM/Transcription
Sagar Surendra Rane ’s experience
Team Leader-QA/ QC
at
WNS
, Pune, INDIA
March 2004 – December 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
People management skills have helped to have the best attrition
figures Idea generation managements has helped in generating QNS
Currently handling the quality side for STA travel, which deal
with Finance Reconciliations for clients in UK and
Australia Roster management for staff ensured staff coverage for
all shifts to handle customer queries Part of STA Travel Team
and handed a project for process improvement Documented
Procedure Manual, Work Instruction Manuals, Customer Complains
figures Idea generation managements has helped in generating QNS
Currently handling the quality side for STA travel, which deal
with Finance Reconciliations for clients in UK and
Australia Roster management for staff ensured staff coverage for
all shifts to handle customer queries Part of STA Travel Team
and handed a project for process improvement Documented
Procedure Manual, Work Instruction Manuals, Customer Complains
Sagar Surendra Rane ’s education
B.Com,
Guru Nanak Khalsa Collage (Mumbai) [October,2002]
, Mumbai, INDIA
Sagar Surendra Rane ’s additional information
Interests:
People management skills have helped to have the best attrition figures
Idea generation managements has helped in generating QNS
Currently handling the quality side for STA travel, which deal with Finance Reconciliations for clients in UK and Australia
Roster management
Awards and achievements:
Awarded for a successful implementation of STA Travel 1 View system in WNS for 2007.
Awarded for the outstanding Service Delivery in STA Travel CoE team, WNS for 2007.
Awarded for 1 year + service to STA Travel CoE team, WNS for 2007.
Promoted as a Quality Assurance Leader in Apr 07 - Cur
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