Magazine : Ashok Kumar Achary
Current
SME at BPO
Education
MBA/PGDM Marketing & System(IT)
Industry
BPO/ITES/CRM/Transcription
About Ashok Kumar Achary
OBJECTIVE:-To get a satisfactory managerial position in a better work environment where my knowledge of administrative activities, good interpretational skill and indefatigable approach towards work would be exposed to gain expertise and knowledge.
Ashok Kumar Achary ’s experience
Subject Matter Expert
at
Sutherland Global Services Pvt Ltd
, Mumbai, INDIA
September 2004 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Job Profile
• Providing real time floor Support to agents
taking calls, • Monitoring calls and providing them feedback
to the agents, • Motivating the team and driving them to
achieve the client targets, • Handling the Escalation
calls. Additional Responsibilities • Point of Contact for
All L2’s on the Floor, • Point of Contact for
FAX, • Interaction with clients, which involves getting New
issues resolved, • D-Sat Analysis and the Appropriate
feedback to the team members, • Trained New Pilot
batches, • Preparation of MIS reports,
taking calls, • Monitoring calls and providing them feedback
to the agents, • Motivating the team and driving them to
achieve the client targets, • Handling the Escalation
calls. Additional Responsibilities • Point of Contact for
All L2’s on the Floor, • Point of Contact for
FAX, • Interaction with clients, which involves getting New
issues resolved, • D-Sat Analysis and the Appropriate
feedback to the team members, • Trained New Pilot
batches, • Preparation of MIS reports,
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Vasundhara Industries , Hyderabad, INDIA
September 2003 – July 2004
Job Profile
• Corporate sales, Managing Team
members • Collection of payments, Sales Reporting
• Handling of demonstration & installation, • Giving new
creative ideas to Management
members • Collection of payments, Sales Reporting
• Handling of demonstration & installation, • Giving new
creative ideas to Management
Business development Executive at Professional Couriers , Delhi, INDIA
April 2002 – September 2003
Job profile
• Corporate sales, clients like E-TV, Reliance
Infocomm,DDIP • Attending Monthly sales campaign, Internal
Reporting, • Checking of Consignment clearance from customer
cell • Liaisoning with Banks & Gov’t Offices,
Infocomm,DDIP • Attending Monthly sales campaign, Internal
Reporting, • Checking of Consignment clearance from customer
cell • Liaisoning with Banks & Gov’t Offices,
Ashok Kumar Achary ’s education
MBA/PGDM [Marketing & System(IT)],
Utkal University [October,2001]
, INDIA
M.Com [Computer Accounting],
Khallikote college [October,1999] , Berhampur, INDIA
B.Com [Accounting Honours],
Berhampur University [September,1997] , Berhampur, INDIA
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