Magazine : Prashant Pahwa
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SOC Analyst
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Prashant Pahwa ’s experience
System Analyst
at
PerotSystems
, Noida, INDIA
December 2007 – Currently Working
Industry: IT-Hardware and Networking
Functional area: IT Software- Network Administration / Security
Currently supporting infrastructure of multiple accounts. The
responsibilities involve monitoring Anti-Virus and
Intrusion-Detection systems for multiple customers. When
applicable events occur or suspicious activity is notified, they
are analyzed and assessed for criticality, and using BMC Remedy
application, incidents to the appropriate client support team are
assigned. These environments are monitored daily to ensure timely
upgrade protection information is propagated.
responsibilities involve monitoring Anti-Virus and
Intrusion-Detection systems for multiple customers. When
applicable events occur or suspicious activity is notified, they
are analyzed and assessed for criticality, and using BMC Remedy
application, incidents to the appropriate client support team are
assigned. These environments are monitored daily to ensure timely
upgrade protection information is propagated.
Associate/ Sr. Associate -(Technical) at Dell International Services , Gurgaon, INDIA
August 2006 – October 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Providing first call resolution to all the customers for their
issues related to DELL Dimension series of Desktop & Laptop
Computers. This support includes Hardware & Software support
over VOIP phones. Also helping the new team members to achieve
their targets during their initial stage on the floor by
providing extended support personally or by mailing several new
resolutions.
issues related to DELL Dimension series of Desktop & Laptop
Computers. This support includes Hardware & Software support
over VOIP phones. Also helping the new team members to achieve
their targets during their initial stage on the floor by
providing extended support personally or by mailing several new
resolutions.
Associate/ Sr. Associate -(Technical) at IBM Daksh India Pvt. Ltd. , Gurgaon, INDIA
October 2005 – August 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Responsibility included troubleshooting various issues regarding
installation of the supported software on the network along with
resolving different errors that are generated by the software.
installation of the supported software on the network along with
resolving different errors that are generated by the software.
Associate/ Sr. Associate -(Technical) at CONVERGYS , Gurgaon, INDIA
July 2004 – June 2005
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Have relevant work experience in DSL Technology. Worked for the
client SBC Yahoo (ISP) that provides internet services in 13
states in US. Job included troubleshooting the following issues
:- (i) Connectivity issues. (ii) Browsing issues.
(iii) Network issues that includes configuring different
Modems & Routers. (iv) Basic Operating System issues.
client SBC Yahoo (ISP) that provides internet services in 13
states in US. Job included troubleshooting the following issues
:- (i) Connectivity issues. (ii) Browsing issues.
(iii) Network issues that includes configuring different
Modems & Routers. (iv) Basic Operating System issues.
Prashant Pahwa ’s education
PG Diploma [IT],
SCMHRD - Symbiosis Centre for Management and Human Resource Development Pune [January,2011]
, Pune, INDIA
BCA [Computer Networks],
IGNOU [June,2004] , Delhi, INDIA
Diploma in Advanced software Tec [C++, VB, Oracle, Java, Unix, Linux],
CMC Computer Education [March,2004] , Jammu, INDIA
XII [PCM],
Sri Ranvir Higher Secondary School , Jammu [March,2000] , Jammu, INDIA
X [N/A],
N.S.K Public High School, Jammu [March,1998] , Jammu, INDIA
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