Magazine : Nikhil Gedam
Current
Employed as an Associate Trainer
Education
Completed...
Industry
BPO/ITES/CRM/Transcription
About Nikhil Gedam
1. Currently working with Stream Global Inc., Bhayander.
Tenure: Since Oct 3rd, 2005
Position: Associate Trainer (On paper)
Profile:
• Currently employed as a FLA for HP NA (PL KV) process since 22nd July 2009.
• Employed as an Associate Trainer for BTHP Process.
• I was given the responsibility of Lead Trainer for BTHP Process (>100 people)
Job Responsibility:
o To conduct training fo
Tenure: Since Oct 3rd, 2005
Position: Associate Trainer (On paper)
Profile:
• Currently employed as a FLA for HP NA (PL KV) process since 22nd July 2009.
• Employed as an Associate Trainer for BTHP Process.
• I was given the responsibility of Lead Trainer for BTHP Process (>100 people)
Job Responsibility:
o To conduct training fo
Nikhil Gedam ’s experience
Associate/ Sr. Associate -(Technical)
at
Stream Global Services
, Mumbai, INDIA
October 2005 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Tenure: Since Oct 3rd, 2005
Position: Associate Trainer (On
paper) Profile: • Currently employed as a FLA for HP NA (PL
KV) process since 22nd July 2009. • Employed as an Associate
Trainer for BTHP Process. • I was given the responsibility of
Lead Trainer for BTHP Process (>100 people) Job Responsibility:
o To conduct training for various queues on product and
processes (HP Notebooks, iPAQs, Scanners, etc) o Managing
Operations training. o Reporting on weekly basis about the
develop
paper) Profile: • Currently employed as a FLA for HP NA (PL
KV) process since 22nd July 2009. • Employed as an Associate
Trainer for BTHP Process. • I was given the responsibility of
Lead Trainer for BTHP Process (>100 people) Job Responsibility:
o To conduct training for various queues on product and
processes (HP Notebooks, iPAQs, Scanners, etc) o Managing
Operations training. o Reporting on weekly basis about the
develop
Associate/ Sr. Associate -(Technical) at WIPRO BPO, Belapur , Mumbai, INDIA
April 2004 – August 2005
Tenure: 15 Months.
Position: Technical Support
Associate. Profile: Worked as Technical Support Associate for
MSNIA. Achievement: Promoted through IJP to MIS as MIS
executive. • Had been MIS executive for MSN process (> 200
agents) for more than 4 months.
Associate. Profile: Worked as Technical Support Associate for
MSNIA. Achievement: Promoted through IJP to MIS as MIS
executive. • Had been MIS executive for MSN process (> 200
agents) for more than 4 months.
Associate/ Sr. Associate -(Technical) at SITEL INDIA LTD , Mumbai, INDIA
January 2004 – March 2004
3. Completed 2-months of Training (Dell) at SITEL INDIA
LTD. 1. Software and Hardware Installations.
2. Troubleshooting Windows XP issues (Registry). 3. Virus
issues (Blaster, Worm32).
LTD. 1. Software and Hardware Installations.
2. Troubleshooting Windows XP issues (Registry). 3. Virus
issues (Blaster, Worm32).
Nikhil Gedam ’s education
Completed 3 yr of BE course, app,
LTCOE [Currently,Studying]
, Mumbai, INDIA
Nikhil Gedam ’s additional information
Interests:
Networking, Unix and Linux, commercial Mono LaserJet printer, BIJ printers and ScanJet Scanners.
Awards and achievements:
Nominated for the emnployee of the year 2009, Awarded a BT Certificate for Better Customer Satisfaction. Awarded Exceptional Customer Experience Certificates in more than 10 instances of being knowledgeable, patient, friendly and helpful.
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