Applications & Architecture Analyst
at
Unisys Global Services, India
, Bangalore
Working/Currently
• Provide system design and development
• Applications
and operations support
• Data architecture, client computing
consultation, user support and training
• Business process
review and consultation
• Receive guidance and close
supervision
• Ensure proper billing of Service
Contracts
• Provide system support for internal & external
clients utilizing the Oracle CRM modules for Service
Contracts
• Support includes granting client access,
investigating and escalating system issues
• Provide testing
support for problem fixes, upgrades and new functionality
implementations
• Run programs and extracts necessary for
billing
• Coordinate between IT and users for billing
related issues
• Raise Service Requests and perform tests on
the fix provided