Magazine : Ganesh Lashkar
Current
SR.Tech Support Engineer
Education
B.Com MCP
Industry
IT-Hardware and Networking
Ganesh Lashkar ’s experience
Customer Support Engnr/ Technician
at
J.P.Morgan Chase through Magana InfoTech
, Mumbai, INDIA
June 2009 – Currently Working
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Providing support for 3500 users & handling the escalated
problems. • Troubleshooting of Application and proper
documenting them which makes easilar for other team mates... •
Providing Training to New Engineer and Team Member about the JPMC
Infrastructure and New Process. • Managing the Inventory
database of system overall India. • Reporting the Management
about active system and inactive system in AIMS tools for India
location. • Online inventory management with the help of AIMS
website
problems. • Troubleshooting of Application and proper
documenting them which makes easilar for other team mates... •
Providing Training to New Engineer and Team Member about the JPMC
Infrastructure and New Process. • Managing the Inventory
database of system overall India. • Reporting the Management
about active system and inactive system in AIMS tools for India
location. • Online inventory management with the help of AIMS
website
Customer Support Engnr/ Technician at Telsima Communications through IT-SOURCE , Mumbai, INDIA
March 2008 – June 2009
• Daily Backup of Servers
• Performing SOD & EOD
activities. • Starting the Services on Servers for
Establishing Connection between NSE & BSE with HDFC Securities
before market opens • Site Monitoring of the Online trading
site for HDFC Securities.(http://trade.hdfcsec.com/) • Handled
the Laptop as Dell Latitude &Toshiba • Installation ,
Configuration & Troubleshooting of Printers,
Scanner • Troubleshooting of Microsoft outlook and Outlook
express • Configure the wifi for (LINKSYS
activities. • Starting the Services on Servers for
Establishing Connection between NSE & BSE with HDFC Securities
before market opens • Site Monitoring of the Online trading
site for HDFC Securities.(http://trade.hdfcsec.com/) • Handled
the Laptop as Dell Latitude &Toshiba • Installation ,
Configuration & Troubleshooting of Printers,
Scanner • Troubleshooting of Microsoft outlook and Outlook
express • Configure the wifi for (LINKSYS
Customer Support Engnr/ Technician at Trimax Computer PVT LTD For Sparsh Call , Mumbai, INDIA
August 2007 – March 2008
• Handling Servers & Daily Backups.
• Handled assembled as
well as Dell, HP, Compaq, IBM Systems. • Handling setup of
3000 Desktop clients. • Handling the Software application &
updates of CRM. • Providing second level support for 600 users
of HSBC & TATA _AIG client process & handling the escalated
problems. • Installation OS as well as application
software. • Configuration of Microsoft outlook and outlook
express. • Troubleshooting of Microsoft outlook and Outlook
express. • Configu
well as Dell, HP, Compaq, IBM Systems. • Handling setup of
3000 Desktop clients. • Handling the Software application &
updates of CRM. • Providing second level support for 600 users
of HSBC & TATA _AIG client process & handling the escalated
problems. • Installation OS as well as application
software. • Configuration of Microsoft outlook and outlook
express. • Troubleshooting of Microsoft outlook and Outlook
express. • Configu
Ganesh Lashkar ’s education
B.Com [MCP],
Mumbai Univercity [October,2007]
, Mumbai, INDIA
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