Magazine : Shahid Beg
Current
IT Head at Espire
Education
M.A Economics(Mathmatical Mathods)
Industry
IT-Software/Software Services
Shahid Beg ’s experience
Head/ VP/ GM-Technology(IT)/ CTO
at
Espire Infolabs Pvt. Ltd
, Delhi, INDIA
November 2005 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- Systems / EDP / MIS
Managing IT Infrastructure teams to manage the complete
Infrastructure setup of Call Center, Software development unit,
and other group companies IT infrastructure as well. His day to
day job involves Managing and troubleshooting of hardware and
networking equipments and devices and related applications of
IBM, Wipro etc. He has great expertise in troubleshooting ACD,
CTI, and IVR systems along with hands on skills in tackling
issues related to Mail Servers, DNS Servers, Internet & Intranet
web servers, VOIP Gateways (Cisco 3660 & 3640) with E1 cards, PRI
Inter-com system, and Leased Line and VPN connection with RSA
token. He is actively involved in daily monitoring of
Security, Network, Server and Telecom check list for smooth IT &
Internal telecom Process. He has great expertise in Vendor
coordination and client requirement understanding. He is quite
handy with Installation and configuration of share point and
other Microsoft packages. Towards quality processes, he has
experience of preparing network and IT setup manuals according to
the BS7799, ISO 9001 and CMMi Level 5 process guidelines. His
other activities involve Assets Management, Process management,
Service delivery management, helpdesk management and weekly
meeting with engineers as well as with Management.
Infrastructure setup of Call Center, Software development unit,
and other group companies IT infrastructure as well. His day to
day job involves Managing and troubleshooting of hardware and
networking equipments and devices and related applications of
IBM, Wipro etc. He has great expertise in troubleshooting ACD,
CTI, and IVR systems along with hands on skills in tackling
issues related to Mail Servers, DNS Servers, Internet & Intranet
web servers, VOIP Gateways (Cisco 3660 & 3640) with E1 cards, PRI
Inter-com system, and Leased Line and VPN connection with RSA
token. He is actively involved in daily monitoring of
Security, Network, Server and Telecom check list for smooth IT &
Internal telecom Process. He has great expertise in Vendor
coordination and client requirement understanding. He is quite
handy with Installation and configuration of share point and
other Microsoft packages. Towards quality processes, he has
experience of preparing network and IT setup manuals according to
the BS7799, ISO 9001 and CMMi Level 5 process guidelines. His
other activities involve Assets Management, Process management,
Service delivery management, helpdesk management and weekly
meeting with engineers as well as with Management.
Team Lead/ Tech Lead at HP India Ltd , Gurgaon, INDIA
May 2005 – November 2005
Industry: Telcom/ISP
Functional area: IT Software- Systems / EDP / MIS
Coordinate 5-system engineer to manage the setup of three sites
(Gurgaon, Jaipur and Cochin). Managing and Troubleshooting of -
HP, Dell servers and Networking equipments. OS installation
and RAID Configuration. Backup of servers using Win NT backup and
Bright store applications. Troubleshooting of PRI, ISDN, LRA and
VPN connections. Ensuring WAN connectivity through Tunnels End
Points using IPSEC and STA. Coordinating with US and
Singapore Team for Router and other Major Issues Installing
Air card and Wireless connectivity at remote sites. EPBAX
Administration. Remote sites (Jaipur and Cochin) server
administration and VPN connection monitoring. Vendor
Coordination, Helpdesk Management and client communication.
(Gurgaon, Jaipur and Cochin). Managing and Troubleshooting of -
HP, Dell servers and Networking equipments. OS installation
and RAID Configuration. Backup of servers using Win NT backup and
Bright store applications. Troubleshooting of PRI, ISDN, LRA and
VPN connections. Ensuring WAN connectivity through Tunnels End
Points using IPSEC and STA. Coordinating with US and
Singapore Team for Router and other Major Issues Installing
Air card and Wireless connectivity at remote sites. EPBAX
Administration. Remote sites (Jaipur and Cochin) server
administration and VPN connection monitoring. Vendor
Coordination, Helpdesk Management and client communication.
Technical Support Mgr at SG Informatics , Delhi, INDIA
November 2003 – May 2005
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Handled projects of Networking, Wireless LAN as well as Wireless
Bridging and VOIP. Installation of servers with SCSI RAID
controller. Installation & Configuration of server based
operating system. Installation of Directory services for domain
controller. Administration of Novell Networking: Novell
Directory Services, Administrating User & Group Accounts, NAL,
Login Scripts, Implementing NDS Security, NDPS, ZENWorks,
eDirectory, iManage, iFolder, Network Printing, Configuration
permissions, Group Policies, Terminal Services. Configuration
Site Services. Internet Installation. Mail Server (Exchange,
Mercury, and Eudora) installation and Configuration. RAS. VPN
Installation of Wireless network, DSL Network installation.
Handle escalations about server, router, switches and Desktop,
Handle 50 engineers team as a for best resolution of our customer
support. Daily call report & feedback form the engineers weather
allocated call should be complete or incomplete, Daily morning
technical issue related meeting with engineers, resolving
escalated calls with support of engineer’s feedback. Sending
daily report of engineers to the higher authorities, Weekly
feedback forms the customers about engineer’s attitude and
techno part over phone. Weekly meeting with engineers for all
technical as well as non-technical issue, weekly meeting with
higher authorities, Sending weekly and monthly basis report of
engineer to the admin.
Bridging and VOIP. Installation of servers with SCSI RAID
controller. Installation & Configuration of server based
operating system. Installation of Directory services for domain
controller. Administration of Novell Networking: Novell
Directory Services, Administrating User & Group Accounts, NAL,
Login Scripts, Implementing NDS Security, NDPS, ZENWorks,
eDirectory, iManage, iFolder, Network Printing, Configuration
permissions, Group Policies, Terminal Services. Configuration
Site Services. Internet Installation. Mail Server (Exchange,
Mercury, and Eudora) installation and Configuration. RAS. VPN
Installation of Wireless network, DSL Network installation.
Handle escalations about server, router, switches and Desktop,
Handle 50 engineers team as a for best resolution of our customer
support. Daily call report & feedback form the engineers weather
allocated call should be complete or incomplete, Daily morning
technical issue related meeting with engineers, resolving
escalated calls with support of engineer’s feedback. Sending
daily report of engineers to the higher authorities, Weekly
feedback forms the customers about engineer’s attitude and
techno part over phone. Weekly meeting with engineers for all
technical as well as non-technical issue, weekly meeting with
higher authorities, Sending weekly and monthly basis report of
engineer to the admin.
Network Admin at AKP Infotech , Delhi, INDIA
July 2003 – November 2003
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Domain planning and TCP/IP subnet planning. Hardware Assembling,
Maintenance and Troubleshooting Computer Hardware and Network.
UTP, Coaxial Cabling & Installation of Hubs & Switches. DHCP &
WINS configuration. Domain name server (DNS) set up. Networking
Projects. Configuration permissions, Group Policies, Terminal
Services. Configuration Site Services. Internet Installation.
Exchange server installation and Configuration. RAS. VPN
Installation of Wireless network. Also Handled online & Offline
Customer support as a Team leader for company clients as
required..
Maintenance and Troubleshooting Computer Hardware and Network.
UTP, Coaxial Cabling & Installation of Hubs & Switches. DHCP &
WINS configuration. Domain name server (DNS) set up. Networking
Projects. Configuration permissions, Group Policies, Terminal
Services. Configuration Site Services. Internet Installation.
Exchange server installation and Configuration. RAS. VPN
Installation of Wireless network. Also Handled online & Offline
Customer support as a Team leader for company clients as
required..
Associate/ Sr. Associate -(Technical) at vCustomer , Delhi, INDIA
October 2002 – June 2003
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Troubleshooting Hardware problems of the Customer from US and
European region. Ability to handle Online Technical Chat as well
as Mails within the AHT and SLA Criteria. Assisting other
associates and providing support to the corporation's clients.
Researching for new Technical Issues and working for the same so
as to cater customer in Best possible way. Tool Management (e.
g. eGain, Deepwater, Scopus and Mustang etc.) MacG3/G4 & iMac
Troubleshooting & Debugging
European region. Ability to handle Online Technical Chat as well
as Mails within the AHT and SLA Criteria. Assisting other
associates and providing support to the corporation's clients.
Researching for new Technical Issues and working for the same so
as to cater customer in Best possible way. Tool Management (e.
g. eGain, Deepwater, Scopus and Mustang etc.) MacG3/G4 & iMac
Troubleshooting & Debugging
Shahid Beg ’s education
M.A [Economics(Mathmatical Mathods)],
Bundelkhand University, Jhansi, Uttar Pradesh [June,2000]
, INDIA
B.Sc [Maths with Computer],
Bundelkhand University, Jhansi, Uttar Pradesh [June,1998] , Banda, INDIA
Diploma [IT & Communication],
Diploma in computer hardware & communication [June,1999] , Lucknow, INDIA
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