Magazine : Subhadeep Dey
Current
CSO IT Helpdesk
Education
B.Com
Industry
Telcom/ISP
About Subhadeep Dey
Graduated in B-com & having 3 yrs. of job exp. among that 1.6 yrs as CSO IT helpdesk support
,good knowledge in taking calls & mail mountaining for IT issues,giving L1 resolution, acqaint with CRM software, inventory management, drafting MIS reports working as a team,client management etc.
,good knowledge in taking calls & mail mountaining for IT issues,giving L1 resolution, acqaint with CRM software, inventory management, drafting MIS reports working as a team,client management etc.
Subhadeep Dey ’s experience
Customer Support Engnr/ Technician
at
ShoMuk Emgineering & Consultancy Service
, Bardhaman, INDIA
July 2008 – October 2009
Industry: Telcom/ISP
Functional area: IT- Hardware / Telecom / Technical Staff / Support
handleing calls,mails and tickets for internal IT issues, logging
calls for every issues in the ticketing software,giving
resolution for L1 issues, Escalates complex problems to the
Remote Support Engineering staff or Field Engineering, SLA
mangement,drafting different MIS rports,inventory management and
working as a team.
calls for every issues in the ticketing software,giving
resolution for L1 issues, Escalates complex problems to the
Remote Support Engineering staff or Field Engineering, SLA
mangement,drafting different MIS rports,inventory management and
working as a team.
Subhadeep Dey ’s education
B.Com,
UNIERSITY OF BURDWAN [June,2006]
, Durgapur, INDIA
Subhadeep Dey ’s additional information
Interests:
Having an interest of trading in NSE Cash Market.
Awards and achievements:
Rated best Executive in South Bengal Zone.
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