Magazine : Saubhik Pramanik
Current
kolkata
Education
pgdm marketing
Saubhik Pramanik ’s experience
Business Relation Manager-East
at
Sify Technologies Limited
, Kolkata
Working/Currently
Responsibilities include:
· Ensure SLA compliance by regular
quality checks and reviews. · Review key MIS, identify areas of
non-compliance & evaluate options to address the same. · Lead
involvement in Cross-functional
initiatives/projects/sales. · Identify potential issues that
may arise in the performance matrix of a process & tackle the
same on a proactive basis. · Ensure that action is taken on the
gaps identified by the Internal Audit team and are bridged at the
earliest. · Front-end with the client on all process related
issues including negotiation on SLA’s. · Work with Internal
CCS, PMG, Implementation and Sales team to ensure smooth
functioning of the services standard. · Interact with the
client on a regular basis to determine the level of satisfaction
& ascertain areas of potential dissatisfaction. · Manage
customer relationships on an on-going basis. · Provide input
required for attracting potential customers. · Demonstrate
strong Customer Service engagement through active communication,
regular updates & meetings. · Escalate issues that have larger
organizational impact in a timely manner. · Provide input for
organizational policies and procedures. · Responsible for
customer retention.
quality checks and reviews. · Review key MIS, identify areas of
non-compliance & evaluate options to address the same. · Lead
involvement in Cross-functional
initiatives/projects/sales. · Identify potential issues that
may arise in the performance matrix of a process & tackle the
same on a proactive basis. · Ensure that action is taken on the
gaps identified by the Internal Audit team and are bridged at the
earliest. · Front-end with the client on all process related
issues including negotiation on SLA’s. · Work with Internal
CCS, PMG, Implementation and Sales team to ensure smooth
functioning of the services standard. · Interact with the
client on a regular basis to determine the level of satisfaction
& ascertain areas of potential dissatisfaction. · Manage
customer relationships on an on-going basis. · Provide input
required for attracting potential customers. · Demonstrate
strong Customer Service engagement through active communication,
regular updates & meetings. · Escalate issues that have larger
organizational impact in a timely manner. · Provide input for
organizational policies and procedures. · Responsible for
customer retention.
Saubhik Pramanik ’s education
pgdm [marketing],
ifim [2000/April]
, bangalore
Saubhik Pramanik ’s additional information
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