Magazine : Pawan Dhariwal
Current
Aviation Industry
Education
B.Com Bachelore of Commerce
Industry
Hotels/Restaurants/Airlines/Travel
About Pawan Dhariwal
A resourceful and team oriented leader with more than 14 years of progressive experience in all disciplines of airport operations specializing in customer relations management and weight and balance.
Pawan Dhariwal ’s experience
Head of Operations
at
Grimus School of Aviation
, Gurgaon, INDIA
October 2007 – Currently Working
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: ITES / BPO / KPO / Customer Service / Operations
•Responsible for deployment of North American projects in
India •Managing all functional aspects of Service
Management •Define and plan the achievement of goals and
objectives •Monitor customer contacts •Ensure Project
Quality Control
India •Managing all functional aspects of Service
Management •Define and plan the achievement of goals and
objectives •Monitor customer contacts •Ensure Project
Quality Control
Dy.Airport Manager at Air Canada , Delhi, INDIA
October 2003 – June 2007
•Create favourable conditions for the delivery of services by
all units. •Safeguard company policies and interests in
commercial and operational areas. •Assist Airport Manager in
initiating and developing short and long-term goals. •Meet
Station objectives with respect to customer service
quality. •Evaluate current processes to provide information
and recommendation to maximize the stations performance.
all units. •Safeguard company policies and interests in
commercial and operational areas. •Assist Airport Manager in
initiating and developing short and long-term goals. •Meet
Station objectives with respect to customer service
quality. •Evaluate current processes to provide information
and recommendation to maximize the stations performance.
Supervisor at Swiss International Airlines , Delhi, INDIA
May 2002 – September 2003
•Represent station in the absence of Station Manager/Dy Station
Manager •Ensuring service targets of the team are consistently
met through predefined guidelines within the costs, time and
quality parameters. •Be abrest and regularly update all
functional authorities about recent developments in other airline
services and official organizations. •Co-ordinate all flight
handling activities with various operations professionals and
ground handling agents.
Manager •Ensuring service targets of the team are consistently
met through predefined guidelines within the costs, time and
quality parameters. •Be abrest and regularly update all
functional authorities about recent developments in other airline
services and official organizations. •Co-ordinate all flight
handling activities with various operations professionals and
ground handling agents.
Duty Manager at Cambata Aviation Pvt Ltd , Delhi, INDIA
November 1992 – May 2002
•Responsible for directing and driving a force of 30 + staff
being the overall in charge of entire flight operations. •Set
up the service quality reporting structure and formats for
monitoring the service. •Performance appraisal of team and
counseling for performance and competence in conformance with
goals. •Establish good liaison between the airline and
organisation.
being the overall in charge of entire flight operations. •Set
up the service quality reporting structure and formats for
monitoring the service. •Performance appraisal of team and
counseling for performance and competence in conformance with
goals. •Establish good liaison between the airline and
organisation.
Pawan Dhariwal ’s education
B.Com [Bachelore of Commerce],
College of Vocational Studies,Delhi Univ [March,1991]
, Delhi, INDIA
Pawan Dhariwal ’s additional information
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