AM- Learning & Development
at
Countrywide Financials
, Hyderabad
Working/Currently
Conduct TNI across the Department and conduct relevant Training
Programs to resolve floor issues.
- Manage the development,
design, and delivery of training.
- Assign, coach, follow-up,
and review progress of individual trainers.
- Assess divisional
training needs via communications with Business Units.
- Prepare
trainers for all aspects of course delivery, observe, coach and
counsel training staff on all aspects of course delivery and
design, Including style, technique, and contents of
material.
- Facilitate/Deliver training classes.
- Conduct
performance evaluation sessions with team members.
- Prepare
management reports, business plan, and present to senior
management.
- Conduct effective Train-the-Trainer programmes and
induct new trainers into the system in an effective
way.
- Identify trainer strengths and build on them and identify
trainer areas of improvement and provide a concrete work plan for
improvement.
- Ensure optimum utilization of training resources
with in the organization.
- Ensure that there is constant
development of modules across processes.
- Liaison with
Operations to ensure there is adequate and effective training
support provided
- Conform to company and client security
requirements.
- Consistently achieve or exceed quality and
training targets.
- Report accurate statistics.