Magazine : Rangan Guha
Current
Sr Teamleader
Education
CFA Finance
Industry
Telcom/ISP
About Rangan Guha
Communication – Good communication and language skills to get on
With wide range of people.
Leadership – Lead team for both inbound and outbound effectively with team coordination, team Management and team Motivation.
Good Attitude – Hard-Task Master, Honest, Great Leadership qualities. Time management Skills, Initiative taker & Co-operative.
With wide range of people.
Leadership – Lead team for both inbound and outbound effectively with team coordination, team Management and team Motivation.
Good Attitude – Hard-Task Master, Honest, Great Leadership qualities. Time management Skills, Initiative taker & Co-operative.
Rangan Guha ’s experience
Sr Team Leader-Operations
at
Netwatch Digital Solutions Pvt Ltd
, Durgapur, INDIA
March 2008 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Lead the TEAM For the brand AIRCEL.
Managing Inbound and
Outbound Call Activities. Plan Optimum Staffing during the
shifts Adhere & exceed client defined quality
NORMS. Analyze & prepare action plan based on Client
SAT/DISSAT. Monitor quality scores and service levels of the
team. Provide regular & systematic feedback to team on
performance indicators Communicate product updates to Team &
hold pre/post shift team briefings. Do Retention and
acquisition calling.
Outbound Call Activities. Plan Optimum Staffing during the
shifts Adhere & exceed client defined quality
NORMS. Analyze & prepare action plan based on Client
SAT/DISSAT. Monitor quality scores and service levels of the
team. Provide regular & systematic feedback to team on
performance indicators Communicate product updates to Team &
hold pre/post shift team briefings. Do Retention and
acquisition calling.
Customer Relationship Officer And Floor Support at HTMT Global Solutions , Durgapur, INDIA
July 2007 – March 2008
Handle Customer Care Role For the brand AIRTEL
Attend to
I/c calls from the Customers of Airtel. Give Training to the
new colleagues regarding products and systems as an On Job
trainer. Do Floor Walking so as to maintain the decorum of
the Floor Assist fellow colleagues in between calls by
proper information about products and also take escalation
calls. Escalate any issue regarding the Floor to the
Managers and also Client End. Monitor the Service level
I/c calls from the Customers of Airtel. Give Training to the
new colleagues regarding products and systems as an On Job
trainer. Do Floor Walking so as to maintain the decorum of
the Floor Assist fellow colleagues in between calls by
proper information about products and also take escalation
calls. Escalate any issue regarding the Floor to the
Managers and also Client End. Monitor the Service level
Technical Helpdesk Advisor at Wipro BPO , Kolkata, INDIA
September 2006 – July 2007
Handle the role of Technical Helpdesk Advisor for BRITISH
TELECOM-RETAIL, a premium telecom company in U.K which deals in
telephone as well as internet connections. Attend to I/c
calls as well as make O/g calls to Customers residing in U.K of
TOTAL BROADBAND SERVICES of BRITISH TELECOM and solve their
different broadband related issues. Take part in
Identifying and generating more revenue . Handle The duty of
Retention, Collection and Churn Management.
TELECOM-RETAIL, a premium telecom company in U.K which deals in
telephone as well as internet connections. Attend to I/c
calls as well as make O/g calls to Customers residing in U.K of
TOTAL BROADBAND SERVICES of BRITISH TELECOM and solve their
different broadband related issues. Take part in
Identifying and generating more revenue . Handle The duty of
Retention, Collection and Churn Management.
Customer Care Executive And ATL at Reliance Telecom Limited , Durgapur, INDIA
April 2005 – September 2006
Handle Customer Care Role For the brand RELIANCE TELECOM
Ltd Attend to I/c calls from the Customers Of
RELIANCE Give Training To the new colleagues regarding
products and systems as a on job trainer Do Backend jobs
like Activation of New Connection and also follow up the customer
regarding their various issues. Take care of Retention,
Collection, Acquisition as well as Lead Conversion duties as a
part of commercial department of the store.
Ltd Attend to I/c calls from the Customers Of
RELIANCE Give Training To the new colleagues regarding
products and systems as a on job trainer Do Backend jobs
like Activation of New Connection and also follow up the customer
regarding their various issues. Take care of Retention,
Collection, Acquisition as well as Lead Conversion duties as a
part of commercial department of the store.
Rangan Guha ’s education
CFA [Finance],
ICFAI National College [Currently,Studying]
, Durgapur, INDIA
B.Com [Accounts],
Durgapur Government College [June,2007] , Durgapur, INDIA
XII [Commerce],
Bidhan Chandra Institute [June,2004] , Durgapur, INDIA
X [INDIA],
St.Michael's School [June,2002] , Durgapur
Rangan Guha ’s additional information
Interests:
Operations, New Technology, Gadjets and Gizmos,etc
Awards and achievements:
• Awarded as the Best Team Leader from the Client End of Aircel for taking new initiatives and getting achievements within 5 months of joining the AIRCEL Process.
• Recognized as the Best CRO for lowest AHT of calls in WB process of AIRTEL.
• Recognized as the best quality performer in WB process.
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