Magazine : Santosh Sontakke
Current
System Engineer
Industry
IT-Software/Software Services
Santosh Sontakke ’s experience
Tech Support Engnr
at
SunGard Global Technology
, Pune, INDIA
February 2010 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- Systems / EDP / MIS
Working as a system Engineer for one of the top banks of USA
“State Street Bank & Trust Company”. Providing an integrated
solution suite for trust and investment managers via use of the
Global Plus product which is a full service, on-line trust
Accounting and investment Management product with full
multi-currency capability. • Generating report by running
AIX/UNIX Scripts on different IBM AIX servers (IBM09, IBM26,
IBM30, IBM02). • Pulling different reports from
WINSCP. • Working on different issues such as delaying,
un-delaying and logically deleting Events on different Production
and Test Databases by using AIX/UNIX commands and shell
scripts. • Checking Reports information about AutoSys
jobs. • Providing support on Various resources of the State
Street project. • Resetting passwords and Unlocking IDs on
different Production and Test databases. • Handling web
applications (product based) issues on calls / tickets via
ticketing tools like Remedy, Customer First (CFS), Clear Quest.
Clients logs tickets specific to their issues and I resolve or
fix the problem accordingly. • Adding different AFQs
(Activities/Functions/Qualifiers) to the Group or
User. • Handling customer’s application’s profile access
and privileges on different level. Achievements: • Played key
role in observing and understanding the Process at Quincy,
Massachusetts (USA) and implementing the same in India. • had
written few small shell scripts for running some reports and for
getting time for extract files quicker.
“State Street Bank & Trust Company”. Providing an integrated
solution suite for trust and investment managers via use of the
Global Plus product which is a full service, on-line trust
Accounting and investment Management product with full
multi-currency capability. • Generating report by running
AIX/UNIX Scripts on different IBM AIX servers (IBM09, IBM26,
IBM30, IBM02). • Pulling different reports from
WINSCP. • Working on different issues such as delaying,
un-delaying and logically deleting Events on different Production
and Test Databases by using AIX/UNIX commands and shell
scripts. • Checking Reports information about AutoSys
jobs. • Providing support on Various resources of the State
Street project. • Resetting passwords and Unlocking IDs on
different Production and Test databases. • Handling web
applications (product based) issues on calls / tickets via
ticketing tools like Remedy, Customer First (CFS), Clear Quest.
Clients logs tickets specific to their issues and I resolve or
fix the problem accordingly. • Adding different AFQs
(Activities/Functions/Qualifiers) to the Group or
User. • Handling customer’s application’s profile access
and privileges on different level. Achievements: • Played key
role in observing and understanding the Process at Quincy,
Massachusetts (USA) and implementing the same in India. • had
written few small shell scripts for running some reports and for
getting time for extract files quicker.
Tech Support Engnr at Infosys Technologies Ltd , Pune, INDIA
December 2008 – February 2010
Industry: IT-Software/Software Services
Functional area: IT Software - Other
Working as ATM/POS production support analyst for US top Bank
’Bank of America’. Providing Level 2 production support to
the bank for ATM and POS related issues. Providing support for
CTMT, front end (APTRA) and back end (Base 24) applications.
Analyzing logs (Data files and XML files) and finding out the
root cause for the ATM related issues. Coordinating with various
technical teams (such as Hardware team, switch team (VISA, MASTER
CARD, STAR, NYCE, FICO, PULSE, Paypoint, Tysys etc.), Tandem
’Bank of America’. Providing Level 2 production support to
the bank for ATM and POS related issues. Providing support for
CTMT, front end (APTRA) and back end (Base 24) applications.
Analyzing logs (Data files and XML files) and finding out the
root cause for the ATM related issues. Coordinating with various
technical teams (such as Hardware team, switch team (VISA, MASTER
CARD, STAR, NYCE, FICO, PULSE, Paypoint, Tysys etc.), Tandem
Tech Support Engnr at Infosys BPO LTd ,Pune , Pune, INDIA
March 2007 – December 2008
Industry: IT-Software/Software Services
Functional area: IT Software - Telecom Software
Worked as an off shore Advisor of Openreach which is a subsidiary
of British Telecom. I worked with Openreach Engineers who
installs, provides services, supports and maintains the wiring,
fibers and connections which link tens of millions of homes and
businesses in Britain to their Communications Providers'
networks. • Familiar with Siebel, as often I had to work on it
for updating the order details and for tracking the order
status. • Worked on Workflow for Picking up the orders and
modifying
of British Telecom. I worked with Openreach Engineers who
installs, provides services, supports and maintains the wiring,
fibers and connections which link tens of millions of homes and
businesses in Britain to their Communications Providers'
networks. • Familiar with Siebel, as often I had to work on it
for updating the order details and for tracking the order
status. • Worked on Workflow for Picking up the orders and
modifying
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