Magazine : Anup Shardul
Current
Service
Industry
BPO/ITES/CRM/Transcription
About Anup Shardul
Knowledge of ISP Technology, Hardware, CRM, Remedy Application, MS Office Applications Suite,SQL
Anup Shardul ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
IBM Daksh Business Pvt. Ltd.
, Pune, INDIA
January 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Current Role : Assistant Manager - Advance Support Group.
Handling team of 30 agents. Provide administrative support to
the team. Analyse daily, weekly, monthly call patterns and create
reports for the same. Upfront client responses....
Handling team of 30 agents. Provide administrative support to
the team. Analyse daily, weekly, monthly call patterns and create
reports for the same. Upfront client responses....
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Wipro BPO , Pune, INDIA
December 2004 – December 2005
Quality Analyst
Anup Shardul ’s education
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Anup Shardul ’s additional information
Interests:
Networking,CRM,Automating daily task using available resources
Awards and achievements:
Quality Analyst , 2005.
Tech Lead,2006.
Assistant Manager,2007.
Gallup Champion(Awarded Best People Manager),2008.
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