Magazine : Rahul U Misra
Current
Regional Manager
Education
B.Com Accountancy
Industry
Auto/Auto Ancillary
About Rahul U Misra
Certified Internal Auditor with nearly 8 years of experience in Airport Operations, Planning, Client Servicing, Budgeting, Liaison & Coordination, Quality Management and People Management.
Currently associated with Go Airlines India Pvt. Ltd., Mumbai as Regional Airports Manager - West & South India.
A keen strategist with proven abilities in providing assistance in operational issues, res
Currently associated with Go Airlines India Pvt. Ltd., Mumbai as Regional Airports Manager - West & South India.
A keen strategist with proven abilities in providing assistance in operational issues, res
Rahul U Misra ’s experience
Head/ VP/ GM-Operations
at
Berggruen Car Rentals
, Mumbai, INDIA
August 2011 – Currently Working
Industry: Auto/Auto Ancillary
Functional area: ITES / BPO / KPO / Customer Service / Operations
Managing a team of employees that includes Area Managers,
Branch Managers, Operations, Quality & Fleet Managers
Mapping the network and expanding presence at locations which has
business potentials Meeting corporate clients regularly to
understand their requirement and penning down the feedbacks given
by them thus improving on the same & milking them for additional
business through improved services Ensuring top quality of
services is rendered to clients Few existing clients of the
Branch Managers, Operations, Quality & Fleet Managers
Mapping the network and expanding presence at locations which has
business potentials Meeting corporate clients regularly to
understand their requirement and penning down the feedbacks given
by them thus improving on the same & milking them for additional
business through improved services Ensuring top quality of
services is rendered to clients Few existing clients of the
Head/ VP/ GM-Operations at Go Airlines India Lyd , Mumbai, INDIA
December 2010 – June 2011
*Core Team Member for IOSA Accreditation at Go Air.
*Certified
Auditor by competent authority for Quality Assurance Audits
(IOSA) & Service Quality Audits *Airport sales target of just
little over 6 crore per month from West & South Airports *Chief
Coordinator for Dangerous Goods Audits conducted by DGCA for Go
Air Network. As Regional Airports Manager - West & South
India: Managing a team of 500 personnel. Mapping the
network planning based on the profitable routes, slot management
an
Auditor by competent authority for Quality Assurance Audits
(IOSA) & Service Quality Audits *Airport sales target of just
little over 6 crore per month from West & South Airports *Chief
Coordinator for Dangerous Goods Audits conducted by DGCA for Go
Air Network. As Regional Airports Manager - West & South
India: Managing a team of 500 personnel. Mapping the
network planning based on the profitable routes, slot management
an
Head/ VP/ GM-Operations at Go Airlines India Pvt Ltd , Mumbai, INDIA
July 2009 – December 2010
Accountable and responsible for on time departures & safe
turnaround of aircrafts in Mumbai & to manage all airport
functions consistently. Accountable in managing stations
budget costs in cost effective manner. In charge of Ground
Support Department for metro Airports. Ensuring Active
maintenance and upkeepment of equipment. Negotiating and
monitoring achieving of SLA’s. Negotiating with Vendors
for Equipments, Lounge Access for Business Passengers, Uniforms
and Stationery etc. Core
turnaround of aircrafts in Mumbai & to manage all airport
functions consistently. Accountable in managing stations
budget costs in cost effective manner. In charge of Ground
Support Department for metro Airports. Ensuring Active
maintenance and upkeepment of equipment. Negotiating and
monitoring achieving of SLA’s. Negotiating with Vendors
for Equipments, Lounge Access for Business Passengers, Uniforms
and Stationery etc. Core
Operations Mgr at Kingfisher Airlines , Mumbai, INDIA
June 2007 – July 2009
Facilitating/handling team dynamics, daily airport
operations, understanding operational exigencies across the King
power and meeting the quality objectives of the
Organization. Working on appraisal management, roistering,
work study deployment, business development, guest retention,
attrition management. Monitoring, measuring and reporting
employee development over a period of time. Fostering
frequent flyer enrollment & resolving guest complaints via
email. Worked at 10 Airports
operations, understanding operational exigencies across the King
power and meeting the quality objectives of the
Organization. Working on appraisal management, roistering,
work study deployment, business development, guest retention,
attrition management. Monitoring, measuring and reporting
employee development over a period of time. Fostering
frequent flyer enrollment & resolving guest complaints via
email. Worked at 10 Airports
Customer Service Supervisor at Gulf Air , Dubai, UAE
August 2005 – May 2007
It is one of the largest International Service Providers having
the biggest network in the middle east & flying to over 40
Destinations. I was posted at Dubai International Airport in
the position of "Customer Service Agent". The job involves
monitoring & supervision of all Airport Operational activities of
the airline As per company standards which was performed by the
Handling agent i.e.:-DNATA & to make sure OTP is
maintained. Responsible for operational Terminal and Ramp
Operations
the biggest network in the middle east & flying to over 40
Destinations. I was posted at Dubai International Airport in
the position of "Customer Service Agent". The job involves
monitoring & supervision of all Airport Operational activities of
the airline As per company standards which was performed by the
Handling agent i.e.:-DNATA & to make sure OTP is
maintained. Responsible for operational Terminal and Ramp
Operations
Rahul U Misra ’s education
B.Com [Accountancy],
University of Mumbai [April,2003]
, Mumbai, INDIA
Diploma in Airlines & Travel Man [Travel & Tourism],
Tradewings Institute of management [April,2003] , Mumbai, INDIA
Rahul U Misra ’s additional information
Interests:
Airport Operations Grievance Handling & Resolution Departmental Budgeting / Forecasting Process Management Strategic Planning Operations,
Management Client Servicing Liaison & Coordination,
Compliance & Quality Assurance
SOP Creation,
Real Time SLA Monitoring Team Supervision
Awards and achievements:
Awarded as STAR employee of the year in 2010 by Managing Director
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