Magazine : Saurabh Priyatosh Roy
Current
Service
Education
MBA/PGDM Finance
Industry
Telcom/ISP
About Saurabh Priyatosh Roy
I am a B.Com Graduate, Pursuing MBA in Finance. I got a total work experience of 7 years.I have competed more than 2 years in Revenue Assurance, Credit Management and Fraud Control for Reliance Communication. It has always been my aim to learn more, and I am quite succesful in fulfilling my aim, and I do hope I will continue the same in a much better way. Thankyou...
Saurabh Priyatosh Roy ’s experience
Asst. Mgr/ Mgr -(NonTechnical)
at
Reliance Communications
, Mumbai, INDIA
January 2008 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Credit Control Management : Value based Dunning, Time Based
Dunning, Credit Enhancement, Wrong Restoration/ Restriction
Audit, VAS Activation as per process compliance. Fraud
Management and Control:- Controlling Dedup, Roaming, High Usage,
Credit Card Fraud, Cloning, and other Fraud
alarms. -Conceptualizing & implementing recovery strategies in
case of payment defaults in coordination with collection team for
follow-up on fraudulent cases. -Implement best in class
processes and IT syst
Dunning, Credit Enhancement, Wrong Restoration/ Restriction
Audit, VAS Activation as per process compliance. Fraud
Management and Control:- Controlling Dedup, Roaming, High Usage,
Credit Card Fraud, Cloning, and other Fraud
alarms. -Conceptualizing & implementing recovery strategies in
case of payment defaults in coordination with collection team for
follow-up on fraudulent cases. -Implement best in class
processes and IT syst
Associate/ Sr. Associate -(NonTechnical) at Prudential Process Management System , Mumbai, INDIA
July 2007 – December 2007
Analysing customer complaints on mortgages.
Making decision on
compensation to customers.
compensation to customers.
Associate/ Sr. Associate -(NonTechnical) at WNS Global Services Pvt. Ltd , Mumbai, INDIA
March 2005 – June 2007
Working for FedEx Logistics (Cash Applications
team). Application of cash for customers of FedEx
Logistics. Communicating & reporting work status to our
Client (Fedex) in Germany, UK, France, Italy, Belgium, Austria &
Other Countries. Interact with various departments for prompt
and effective service delivery. Ensure customer satisfaction
both administratively and commercially. Preparing MIS as per
internal and external customer convenience.
team). Application of cash for customers of FedEx
Logistics. Communicating & reporting work status to our
Client (Fedex) in Germany, UK, France, Italy, Belgium, Austria &
Other Countries. Interact with various departments for prompt
and effective service delivery. Ensure customer satisfaction
both administratively and commercially. Preparing MIS as per
internal and external customer convenience.
Documentation/ Shipping Exec./ Mgr at G. Amphray Laboratories , Mumbai, INDIA
March 2003 – March 2005
Producing Stock Statement for monthly Audit.
Submitting
ER 1 (Excise Document) in the excise office every
month. Maintaining Stock balance of chemical stores in
Computer & in Books. Looking after Excise documentation.
Maintaining Petty Cash balance. Maintaining books of
mechanical stores. Handling Import and Export.
ER 1 (Excise Document) in the excise office every
month. Maintaining Stock balance of chemical stores in
Computer & in Books. Looking after Excise documentation.
Maintaining Petty Cash balance. Maintaining books of
mechanical stores. Handling Import and Export.
Saurabh Priyatosh Roy ’s education
MBA/PGDM [Finance],
Vinayaka Missions Kirupananda Variyar Engineering College, Salem, Tamil Nadu. [Currently,Studying]
, Mumbai, INDIA
B.Com [Accounts],
R.K. Talreja College of Arts, Commerce and Science [March,2002] , Mumbai, INDIA
Saurabh Priyatosh Roy ’s additional information
Interests:
Interested in Surfing, listening Music, watching movies.
Awards and achievements:
Awarded best employee of the month within 5 months of Joining the Org.
Controlled revenue leakage to more than 50% by adhering the process of Security Deposit Collection.
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