Associate/ Sr. Associate -(Technical)
at
firstsource solutions
, Bangalore, INDIA
November 2008 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
as a technical support associate we handle inbound calls from our
customers regarding the issues with phone and broadband. We help
the customers online to get the issue fixed and if not possible
on the phone call we try to get remote access to their computers
in order to rectify the problem.
Associate/ Sr. Associate -(Technical) at Sitel India , Bangalore, INDIA
June 2008 – October 2008
as a technical support associate we handle inbound calls from our
customers regarding the issues with phone and broadband. We help
the customers online to get the issue fixed and if not possible
on the phone call we try to get remote access to their computers
in order to rectify the problem.