Magazine : Anmol Rohatgi
Current
graduate student at new jerse...
Education
Masters Telecommunications
Anmol Rohatgi ’s experience
Officer
at
Airtel Enterprise Services
, Noida
September 2005
• Lead the pilot team of centralized contact center for data,
Access and Mobile communication. • Implemented and tested the
contact center as a part of team. • Lead a large group of
professional who handled all the operations of the contact
center. • Job responsibilities included workforce management,
handling escalation level 1 issue, coordinating with support
groups within and outside the company. • Provisioning of
mobile technologies including BLACKBERRY onto mobile numbers.
Access and Mobile communication. • Implemented and tested the
contact center as a part of team. • Lead a large group of
professional who handled all the operations of the contact
center. • Job responsibilities included workforce management,
handling escalation level 1 issue, coordinating with support
groups within and outside the company. • Provisioning of
mobile technologies including BLACKBERRY onto mobile numbers.
Technical Support Engineer at HCL Technologies(Sr. Technical Support Officer) , Noida
February 2005
• Troubleshoot level 1 and level 2 networking issues for SBC
Yahoo USA • Configure and support all DSL modems and routers
of SBC • Use People soft CRM, ice, and other tools to monitor
the network • Configuration of MS outlook with POP3
email. • Configure and support WIFI. • Mentor technical
support officers • Report to Team Leader about training
reports and operations
Yahoo USA • Configure and support all DSL modems and routers
of SBC • Use People soft CRM, ice, and other tools to monitor
the network • Configuration of MS outlook with POP3
email. • Configure and support WIFI. • Mentor technical
support officers • Report to Team Leader about training
reports and operations
Technical Support Officer at Vcustomer (Technical Support Engineer) , Delhi
October 2003
• Troubleshoot pc hardware and software issues for HP
computers. • Support MS OUTLOOK, EXCEL, WORD, POWERPOINT,
FRONTPAGE • Support all issues with WINDOWS XP, ME, 98 and
provide workstation support to WIN2000
computers. • Support MS OUTLOOK, EXCEL, WORD, POWERPOINT,
FRONTPAGE • Support all issues with WINDOWS XP, ME, 98 and
provide workstation support to WIN2000
Intern at Bonsai Wireless , Gurgaon
August 2001
The project starts with the basic cellular communication
technologies available and the optimization methodology involved.
It goes on to show possible future technologies being developed
to enhance capacity and reduce interference
technologies available and the optimization methodology involved.
It goes on to show possible future technologies being developed
to enhance capacity and reduce interference
Anmol Rohatgi ’s education
Masters [Telecommunications],
New Jersey Institute Of Technology [Currently, Studying]
, New Jersey
Anmol Rohatgi ’s additional information
Interests:
telecommunications, computer networks
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